Dashboard_LaptopG.jpg

Improve your conversations and achieve better outcomes.

contactSPACE cloud contact centre technology

Contact more people and improve conversations

Our goal is to help you achieve more and increase your team's productivity by leveraging our contact centre technology. contactSPACE features a variety of diallers, CallGuides® to improve conversations, and realtime visibility of performance via our Wallboards and Dashboards.

Build

  • Wizard-driven creation of campaigns in less than 30 minutes.
  • Integrate to your CRM via the contactSPACE API or leverage the Salesforce, HubSpot CRM, SugarCRM or Zoho Integrations.
  • Create inspiring interfaces that guide and coach your team through each conversation.
  • Configure your dialling preferences for the most effective and productive results.
  • Explore More Click Here

Contact

  • On-board new team members in just minutes with no installation required. All you need is a PC, an internet connection and a headset. 
  • With our new user dashboard, agents can manage their own call backs. 
  • Easy to use interface records all agent activity including login, all communications and pause, to ensure you can provide support and reward performance.
  • Explore More Click Here

Measure

  • Empower your teams with the ability to understand their Individual and team performance against their KPI's with realtime graphical dashboards.
  • Use configurable reports to drill into your results to understand how to improve performance and get better results.
  • Quickly respond with the support of activity metrics to quality issues and dialler performance.
  • Explore More Click Here

“Without contactSPACE, we wouldn’t be where we are today, most definitely, and we wouldn’t have been able to grow so quickly. We wouldn't be able to service our customers at the same level. We wouldn't have been able to track and report at the same level".

– Johnny Jusic, Managing Director - ASTIA

 

contactSPACE Solutions

contactSPACE offers a variety of modules to accomodate the needs of any Contact Centre. If you have teams of people making and receiving calls, contactSPACE can help you increase connections and have successful conversations.

 

Smart Diallers

Achieve more sales by making more contacts in a day with our advanced diallers.

Advanced Filters

Get more out of your contact database by using intelligent filters that priortise and schedule your contacts automatically.

Dashboards

Maximise team performance by leveraging real-time KPI dashboards.

omniChannel

Communicate through your customers' preferred channel -  voice, live chat, email or SMS.

PCI Payments

Protect your customer's privacy and ensure compliance whilst maintaining agent support and recording through the payment process.

CallGuides

Get your team "on message" with tailored CallGuides® to ensure the conversation is effective and successful.

 

 

 
Download brochure