"ALI Group Converts on Consumer Behaviour Insights"
Why is understanding consumer behaviour so important to contact centres? Learn how ALI Group is using contactSPACE to acquire and convert these insights into sales.
Learn how contactSPACE is improving remote work force efficiency
Managing a contact centre operation that uses remote workers isn't just "the way of the future" but it's the "here and now", thanks largely to the clever technology that underpins this industry. OURTEL is just one of many successful Australian operations that's been using contactSPACE to engage a highly skilled remote workforce to eclipse their competition.
Helping Skin Cancer Patients Receive Better Treament
Read how SunDoctors increased their call rates by a whopping 80%!
contactSPACE is helping SunDoctors have better conversations with their skin cancer patients, resulting in better outcomes. Read how SunDoctors is using call recording features to assit with their patient services.
When it's time to ditch the incumbent
Read why WAYS Phone decided to ditch their existing cloud-based solution.
WAYS Phone work in partnership with a wide range of not-for-profit organisations, including World Animal Protection, MSF (Doctors Without Borders), Greenpeace, Taronga, WWF Australia, Plan International, Make A Wish and The Smith Family.
Cracka Wines Reports 40% Increase In Revenue
Read how they did it!
Cracka Wines has grown from an online-only e-commerce business, to an impressive operation incorporating a large phone-based sales team. As the business grew, improving the efficiency and measurability of the team became a high priority.
Gaining the Competitive Advantage through Next-Gen Technology
Learn how Skills Certified Australia harnessed ‘next generation’ call centre technology to gain to gain the competitive advantage.
“The people at contactSPACE were extremely quick in understanding our requirements perfectly and worked with us to meet our objectives. We believe their solution expertise and excellent product has given us real value for money and competitive advantage” ~ Ciaran McGuigan, CEO Strike Force Sales