Cloud-based Contact Centre Software for Financial Services & Insurance organisations.

Increase contacts, conversions and revenue.

 
 

The most effective contact centre solution for Insurance and Financial Services organisations.

 

Why use contactSPACE ?

With contactSPACE, your organisation can:

  • Increase revenue per employee through efficiency gains
  • Increase the number of insurance policies and finance requests
  • Assist with compliance with industry and legal regulations (PCI compliance)
  • Improve customer experience to reduce attrition

"It's easy to get up and running, and because it's wizard-driven it's very easy to use." 


Read how we helped ALI Group to achieve greater success

 

What's contactSPACE?

contactSPACE is a cloud-based contact centre technology solution, featuring a variety of diallers, CallGuidesĀ® to improve conversations, and skills-based routing to distribute loan enquiries intelligently amongst your team, ensuring that the best person available is assigned to specific customer needs. You also get 100% realtime visibility via Wallboards and Dashboards. 

Additionally, contactspace allows you to:

  • communicate through your client's preferred channel
  • onboard new staff in hours, not days
  • build initiatives (campaigns) in minutes not hours
  • fully integrate QA processes for lead verification and quality management
  • integrate easily with your CRM
  • assign any agent to multiple clients, simplified with CallGuidesĀ®

Want to learn more? Download the brochure.

 
 

Some of the features include:

API Integration
  • Increase productivity
  • Remove duplication
  • Automate tasks
Muli Channel contact centre solution
  • Single user interface
  • Voice, SMS, Email, Chat
  • "Call Me Now" web widgets
PCI compliant options
  • Maintain Call Recordings
  • Protect your customers privacy
  • Reduce your cost of compliance
Contact Centre Reporting Analytics
  • Live performance dashboards
  • Extensive Reporting
  • All data accessible through API
Campaign Call Guides Improve Conversions
  • Call Guides with dynamic page flow
  • Reduce the cost of on-boarding
  • Increase collections
Advanced Diallers improve productivity
  • Preview, Progressive, Predictive
  • Answering Machine Detection
  • Configurable call attempt rules
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