The contactSPACE Blog

The contactSPACE Blog

Find the latest news, product information and hints & tips

What are some of the benefits of integrating Salesforce with contactSPACE?

Posted by Nick Tratsellas on 21-Sep-2017 11:40:18

 

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Topics: Industry News, Best Practice

Introducing contactSPACE "Pulse" , an all new Performance Monitoring & Reporting Service!

Posted by Nick Tratsellas on 04-Sep-2017 13:07:05

 

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Topics: Industry News, Best Practice

What's Under The Hood

Posted by Nick Tratsellas on 31-Aug-2017 13:18:56

 

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Topics: Industry News, Best Practice

Learn how contactSPACE is improving remote work force efficiency- A Customer Success Story

Posted by Nick Tratsellas on 25-Aug-2017 10:25:36

 

Managing a contact centre operation that uses remote workers isn't just "the way of the future" but it's the "here and now", thanks largely to the clever technology that underpins this industry. OURTEL is just one of many successful Australian operations that's been using contactSPACE to engage a highly skilled remote workforce to eclipse their competition.

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Topics: Industry News, Best Practice

Introducing the Quality Assurance module for contactSPACE's contact centre solution

Posted by Nick Tratsellas on 21-Aug-2017 16:47:08

 

Great news! Meeting your Quality Assurance obligations has just become a whole lot easier, with the release of the contactSPACE Quality Assurance module which is fully-integrated with the contactSPACE suite. 

You're now able to take full control of your QA compliance obligations, as well as providing a framework for the development and training of your agents.

Call us on 02 8880 3115 or 1300 360 553 to book a demo, or click on this link for more information.

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Topics: Industry News, Best Practice

Read how SunDoctors increased their call rates by a whopping 80%!

Posted by Nick Tratsellas on 10-Aug-2017 11:24:02

contactSPACE is helping SunDoctors have better conversations with their skin cancer patients, resulting in better outcomes for their patients as well as increasing the company's call rates by 80%! 

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Topics: Industry News, Best Practice

CCiNZ - Annual Conference 2017

Posted by Nick Tratsellas on 07-Jul-2017 10:00:00

 

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When it's time to ditch the incumbent - finding a solution that supports your business.

Posted by Nick Tratsellas on 05-Jul-2017 10:00:00

In the latest issue of our "Customer Success Stories" series, we chat with WAYS Phone about their decision to move from the incumbent cloud-based contact centre solution to contactSPACE.

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contactSPACE is expanding! We're looking for a Sales Associate to join our team. Please share with anyone you think can add value!

Posted by Nick Tratsellas on 27-Jun-2017 16:26:18

 

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Topics: Insider

Read how Cracka Wines achieved a 40% increase in revenue.

Posted by Nick Tratsellas on 21-Jun-2017 16:46:44

Cracka Wines has grown from an online-only e-commerce business, to an impressive operation incorporating a large phone-based sales team. As the business grew, improving the efficiency and measurability of the team became a high priority, and so the management at Cracka Wines commenced their search for a solution that could deliver these requirements and grow with them. Read how they achieved a 40% increase in revenue following the implementation of contactSPACE.  Click here to read the full story. 

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Topics: Insider, Hints & Tips, Best Practice