contactSPACE Blog

The contactSPACE Blog

How to Improve Customer Retention

Posted by Nick Tratsellas on 10-Nov-2017 11:30:00

 

How to Improve Customer Retention

The first rule of any business is to retain customers and build a loyal relationship. With some of the clever customer retention solutions currently available to businesses, even the Godfather himself would have a pretty hard time cancelling his service.

See what you can do to retain your customers.

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Topics: Industry News, Best Practice

Improving contact centre efficiency

Posted by Nick Tratsellas on 02-Nov-2017 12:14:26

 

Tips on Driving Contact Centre Efficiency

From improving agent workflows to re-engaging with leads, read some of our top tips on improving the efficiency of your contact centre.

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Topics: Industry News, Best Practice

Making the impossible, possible.

Posted by Nick Tratsellas on 26-Oct-2017 11:33:04

 

Making the impossible, possible.

Overcoming complex implementation challenges, and delivering a solution that has reduced call handling time by 30%! 

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Topics: Industry News, Best Practice

Cost of Failure, Cost of Success

Posted by Nick Tratsellas on 12-Oct-2017 12:53:58

 

Cost of Failure, Cost of Success.

Contact centre managers and inside sales teams are constantly chasing efficiency and productivity gains, and often the holy grail of calling strategy is being able to determine the optimum time to call each number, which improves the probability of successful outcomes. Aside from chasing efficiency, there are also compliance issues to be considered, such as the requirement in Australia to comply with the Do Not Call Register Act 2006.  Dealing with such issues is crucial to the success of contact centre operations and it’s said that the cost of failure is always higher than the cost of success.

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Topics: Industry News, Best Practice

Cloud versus On-Premise Contact Centre Deployment

Posted by Nick Tratsellas on 05-Oct-2017 12:05:44

 

Cloud versus On-Premise Contact Centre Deployment

Cloud-based solutions are nothing new, and businesses are increasingly migrating their contact centres to the cloud. This article compares cloud-based versus on-premises contact centre deployments and offers some compelling reasons why you should move your contact centre to the cloud.  

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Topics: Industry News, Best Practice

Why is understanding consumer behaviour so important to contact centres?

Posted by Nick Tratsellas on 28-Sep-2017 11:00:00

 

Why is understanding consumer behaviour so important to contact centres?

Learn how ALI Group, one of Australia's leading providers of loan and mortgage protection, is using contactSPACE to acquire and convert these insights into sales.

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Topics: Industry News, Best Practice

What are some of the benefits of integrating Salesforce with contactSPACE?

Posted by Nick Tratsellas on 21-Sep-2017 11:40:18

 

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Topics: Industry News, Best Practice

Introducing contactSPACE "Pulse" , an all new Performance Monitoring & Reporting Service!

Posted by Nick Tratsellas on 04-Sep-2017 13:07:05

 

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Topics: Industry News, Best Practice

What's Under The Hood

Posted by Nick Tratsellas on 31-Aug-2017 13:18:56

 

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Topics: Industry News, Best Practice

Learn how contactSPACE is improving remote work force efficiency- A Customer Success Story

Posted by Nick Tratsellas on 25-Aug-2017 10:25:36

 

Managing a contact centre operation that uses remote workers isn't just "the way of the future" but it's the "here and now", thanks largely to the clever technology that underpins this industry. OURTEL is just one of many successful Australian operations that's been using contactSPACE to engage a highly skilled remote workforce to eclipse their competition.

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Topics: Industry News, Best Practice

 

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