Managing a contact centre operation that uses remote workers isn't just "the way of the future" but it's the "here and now", thanks largely to the clever technology that underpins this industry. OURTEL is just one of many successful Australian operations that's been using contactSPACE to engage a highly skilled remote workforce to eclipse their competition.
Great news! Meeting your Quality Assurance obligations has just become a whole lot easier, with the release of the contactSPACE Quality Assurance module which is fully-integrated with the contactSPACE suite.
You're now able to take full control of your QA compliance obligations, as well as providing a framework for the development and training of your agents.
Call us on 02 8880 3115 or 1300 360 553 to book a demo, or click on this link for more information.
contactSPACE is helping SunDoctors have better conversations with their skin cancer patients, resulting in better outcomes for their patients as well as increasing the company's call rates by 80%!
In the latest issue of our "Customer Success Stories" series, we chat with WAYS Phone about their decision to move from the incumbent cloud-based contact centre solution to contactSPACE.
Cracka Wines has grown from an online-only e-commerce business, to an impressive operation incorporating a large phone-based sales team. As the business grew, improving the efficiency and measurability of the team became a high priority, and so the management at Cracka Wines commenced their search for a solution that could deliver these requirements and grow with them. Read how they achieved a 40% increase in revenue following the implementation of contactSPACE. Click here to read the full story.