contactSPACE Blog

The contactSPACE Blog

Top 5 ways to increase sales in 2018

Posted by Nick Tratsellas on 08-Feb-2018 11:27:15

 

What are the Top 5 ways to Increase Sales in 2018 ?

Check out our Top 5 list of things you can do right now to increase sales in 2018. 

 

Click to see the Top 5 !

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Topics: Hints & Tips, Best Practice

How to enable Inside Sales Teams to become more successful

Posted by Nick Tratsellas on 23-Jan-2018 11:28:16

 

How to enable Inside Sales teams to become more successful.
Having recognised the cost benefits, many organisations are transitioning from a field sales model to an inside sales model, where the inside sales team work independently and are directly responsible for closing business.
 
In Part 2 of the Inside Sales series, we look at some of the ways you can enable your inside sales team to become more successful. We'll look at:
  • Contact centre technology
  • Artificial Intelligence and machine learning, and
  • Cross-selling and up-selling opportunities

Read the full story here.

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Topics: Best Practice

Inside Sales doesn't have to be On-Premise Sales.

Posted by Nick Tratsellas on 11-Jan-2018 12:41:40

 

Inside Sales doesn't have to be "on-premise" sales.

With the drive to reduce operating costs, increasingly, organisations are looking to remote inside sales teams over field sales teams. There are no travel-related expenses, and the technology enables sales teams to work more efficiently, essentially covering a lot more ground from the “office” than they could on the road.

Read the full story here.

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Topics: Best Practice

How we managed the recent CPU vulnerabilities, Meltdown and Spectre, to protect our customers.

Posted by Nick Tratsellas on 09-Jan-2018 11:40:13

 

How we managed the recent CPU vulnerabilities, Meltdown and Spectre, to protect our customers.

On January 3rd, 2018, the public was notified about two security vulnerabilities dubbed Meltdown and Spectre by researchers, that affected any Intel, AMD or ARM processor created in the last 20 years. Read how contactSPACE responded to this threat to minimise the impact on its customers' operations.

Read the full story here.

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Topics: Best Practice

Why is Performance Measurement critical to better Customer Experience (CX)?

Posted by Nick Tratsellas on 14-Dec-2017 12:45:55

 

Why is Performance Measurement critical to better Customer Experience (CX)?

By 2020, Customer Experience (CX) will be overtaking price & product as the key brand differentiator, so it's absolutely crucial that you're able to measure performance. How are you measuring performance in your contact centre?

Read the full story here.

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Topics: Best Practice

Incentivising your Contact Centre Teams.

Posted by Nick Tratsellas on 07-Dec-2017 14:01:56

 

Incentivising Contact Centre Teams

The establishment of incentives is an important process for every contact centre. See how easy it is to set, monitor and report on KPIs using the contactSPACE contact centre platform.

Read the full story here.

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Topics: Best Practice

Service Recovery

Posted by Nick Tratsellas on 30-Nov-2017 11:00:00

 

White Paper Released. Service Recovery - Is Contact Centre Technology the real Superhero.

Service Recovery Systems are designed to "recover" dissatisfied customers who might otherwise go to your competitor. This White Paper examines why customers complain, what they are likely to do whilst they are disgruntled, and how contact centre technology is at the heart of customer retention strategy. 

Download the White Paper

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Topics: Industry News, Best Practice

Improving Customer Retention

Posted by Nick Tratsellas on 10-Nov-2017 11:30:00

 

How to Improve Customer Retention

The first rule of any business is to retain customers and build a loyal relationship. With some of the clever customer retention solutions currently available to businesses, even the Godfather himself would have a pretty hard time cancelling his service.

See what you can do to retain your customers.

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Topics: Industry News, Best Practice

Improving contact centre efficiency

Posted by Nick Tratsellas on 02-Nov-2017 12:14:26

 

Tips on Driving Contact Centre Efficiency

From improving agent workflows to re-engaging with leads, read some of our top tips on improving the efficiency of your contact centre.

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Topics: Industry News, Best Practice

Making the impossible, possible.

Posted by Nick Tratsellas on 26-Oct-2017 11:33:04

 

Making the impossible, possible.

Overcoming complex implementation challenges, and delivering a solution that has reduced call handling time by 30%! 

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Topics: Industry News, Best Practice

 

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