Plan Features & Pricing

Our pricing objective is to maximise the value to your business at the least cost to you. 

Silver

$149 / user / month*

  • Minimum 10 concurrent users
  • Outbound Preview Dialler
  • SMS
  • Proprietary CallGuides® facility
  • Unlimited outbound initiatives
  • Full reporting module
  • Agent dashboard
  • Supervisory dashboards
  • 48 hour free call recording storage
  • Online helpdesk support
  • Plus MUCH more

Gold

$189 / user / month*

  • Minimum 10 concurrent users
  • Outbound preview and progressive dialler
  • Inbound module
  • SMS and email
  • Proprietary CallGuides® facility
  • Unlimited initiatives
  • Full reporting module
  • Agent dashboard
  • Supervisory dashboards
  • 1 month free call recording storage
  • Online helpdesk support
  • Plus MUCH more

Platinum

$249 / user / month*

  • Minimum 5 concurrent users
  • Inbound / outbound / blended initiatives
  • Outbound preview, progressive and predictive diallers
  • Pre-connect call status analyser (PCSA)
  • Answering machine detection
  • SMS and email
  • Proprietary CallGuides® facility
  • Unlimited initiatives
  • Interface editor
  • Full reporting module
  • Agent dashboard
  • Supervisory dashboards
  • 1 month free call recording storage
  • Access to contactSPACE API
  • contactSPACE Salesforce, Hubspot, Infusionsoft, SugarCRM, ZohoCRM integrations
  • Online and phone helpdesk support
  • Plus MUCH more

 

* Competitive call costs are charged in addition to the above prices and terms and conditions apply
Click here for a Tailored Demonstration
 

Features Overview

Module

Description

Dashboards
  • Live agent status
  • Call monitoring
  • Initiative KPI dashboards
Wizards
  • Create and configure initiatives for:
    • Inbound
    • Outbound
    • Live Chat
    • Email and SMS
    • CRM integrations for Hubspot, Salesforce, Infusionsoft, Sugar CRM and Zoho
  • Edit calling hours by day and time of the week
  • Create, manage and upload contact data
  • Configure skills and users for each initiative
Initiatives
  • Play, edit and pause your initiatives
  • Edit Initiative configuration including calling hours
  • Manage and recycle contact data 
  • Edit contact data fields
  • Copy, edit and delete initiatives
  • Live view of Initiative Dashboard
User Administration
  • Create, edit and manage users
  • Create security groups
  • Create user groups
Skills based Routing
  • Assignment of agents to initiatives
  • Assignment of groups to initiatives
  • Variable skill level against each agent and group
Voice Recordings
  • Listen, downloand and manage call recordings
  • Search for recordings by date, agent or initiative
Reports
  • Report on call statistics - Preview, Talk, Wrap, Pause
  • Outcome reporting by agent and initiative
  • Report on conversions
  • Report on call activity statitics, number of calls, connects and no answers
  • Export to MS Excel
  • Filter based on date, agent or initiative
Interface Designer
  • Insert contact content into CallGuides® for more meaning and interactive views
  • Create, edit and manage initiative user interfaces
  • Tailor page workflow
  • Create, edit and manage outcomes and grouping for Initiatives
  • Unlimited pages
  • HTML5 compliant
Data Management
  • Import contact data via csv, via API Module or CRM Integration add on
  • Export data by initiative, outcome, dataset and date
  • Scheduled filters based on time-based rules
  • Target filters that are based on attributes or contact records
  • Add, edit and manage records
  • Manage callbacks including re-assignment to agents
  • Search records by phone number for history and recording
  • Audit trail
  • Data load history
Inbound Management
  • Inbound number routing
  • Create, edit and manage inbound IVR
  • Create, edit and manage call queues
  • Upload audio files for voice mail, hold music, call whispers and welcome messages
  • Create, edit and manage voicemail inboxes for inbound initiatives
  • Create, edit and manage time of day routing rules for inbound initiatives 
Administration Tools
  • Monitor licenses and call credit
  • Management of CLI's both inbound and outbound
  • Lists of available extensions
  • Create and manage pause reasons
  • Manage visibility of initiatives 

 
 

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