Measure - Understand your Teams Performance

Create your own beautifully tailored communication initiatives to maximise productivity

Realtime Performance Dashboards

  • Motivate your teams with real-time visibility of their performance.
  • Team Leader Dashboard shows live agent status as well as supporting Listen, Wisper and Barge capability.
  • Last 100 Dialler highlights data quality and dialler settings to ensure maximum productivity.
  • The home Dashboard provides a summary of Inbound, Outbound, Agent Activity Status and Emotion.

Reporting & Analytics

  • Understand what is really going on in your centre
  • Compare teams, agents and campaign performance
  • Contact analysis by time, date, day and historical, to understand when to call to increase your performance
  • Contact Centre Analytics to keep you on track

Agent & Initiative KPI's

  • Motivate teams and individuals with KPI’s to enable self service to their targets and performance
  • Compare initiative results against your targets and goals
  • Measure the contact centre achievements and celebrate your success
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