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Measure - Understand your Teams Performance

Create your own beautifully tailored Communication Initiatives to maximise productivity
 

Realtime Performance Dashboards

  • Motivate your teams with real-time visibility of their performance.
  • Team Leader Dashboard shows live agent status as well as supporting Listen, Wisper and Barge capability.
  • Last 100 Dialler highlights data quality and dialler settings to ensure maximum productivity.
  • The home Dashboard provides a summary of Inbound, Outbound, Agent Activity Status and Emotion.
  • View real time performance in your contact Centre with this Dashboard
  • View and Manage Agents through this live Agent Activity Dashboard
  • Understand contact data quality or time of day performance with visibility of last 100 calls

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Reporting & Analytics

  • Understand what is really going on in your centre.
  • Compare teams, agents and campaign performance.
  • Contact analysis by time, date, day and historical, to understand when to call to increase your performance.
  • Contact Centre Analytics to keep you on track.

Agent & Initiative KPI's

  • Motivate teams and individuals with KPI’s to enable self service to their targets and performance.
  • Compare initiative results against your targets and goals.
  • Measure the Contact Centre achievements and celebrate your success.
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Click here for a Tailored Demonstration