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Have better conversations - and more of them

contactSPACE enables your team to contact the right person at the right time, managing the entire user workflow - allowing for incredible conversations at scale.

Blog

David Dick

David Dick

Recent Posts

Can Standing improve your Call Centre
Posted by David Dick on 14-Oct-2016 11:45:00
What are the benefits for standing more in your call centre? Read this article to find out how standing could not only ...

Are Call Centre Scripts dead?
Posted by David Dick on 11-Oct-2016 17:45:00
The days of Call Centre Scripts being provided to agents to read off are long gone. Not just because they are not ...

Fundraising for Charities
Posted by David Dick on 05-Oct-2016 17:45:00
Many charities are not able to gain sufficient funding from government or business to support their overheads. ...

The B2B Lead Generation Solution
Posted by David Dick on 20-Sep-2016 11:45:00
In a highly competitive industry, Strike Force Sales achieves its competitive edge in the B2B Lead Generation Solution ...

Remote Call Centre Agents
Posted by David Dick on 14-Sep-2016 12:01:00
Reducing the cost of running a call centre is at the front of most managers minds. The idea of increasing your team ...

contactSPACE Integration with Salesforce a power combination
Posted by David Dick on 13-Sep-2016 12:01:00
Competition today is more challenging than ever, the world is becoming a smaller place and previous barriers to entry ...

CCiNZ - Annual Conference "Evolve the Customer Experience with a taste of Techo"
Posted by David Dick on 23-Aug-2016 16:30:00
CCiNZ have put together a fantastic program for its members and delegates this year at their Annual Conference in ...

The fight against Card Not Present fraud
Posted by David Dick on 19-Aug-2016 17:00:00
According to the Australian Payments Clearing Association's report on Australian Payments Fraud 2016 over 80% of all ...

Mobile Contact Centre Solution for Remote Agents
Posted by David Dick on 09-Aug-2016 17:00:00
  It is becoming more and more common place for Call Centres to overflow to remote agents who work from home. Some are ...

Evalution Criteria for a Contact Centre Technology Solution
Posted by David Dick on 04-Aug-2016 17:00:00
  The decision for any business to invest in a new contact centre technology solution is not often taken lightly. For ...

 

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Have better conversations - and more of them

contactSPACE enables your team to contact the right person at the right time, managing the entire user workflow - allowing for incredible conversations at scale.

Get a free demo