Competition today is more challenging than ever, the world is becoming a smaller place and previous barriers to entry into new markets are being removed with free trade agreements, cloud…
According to the Australian Payments Clearing Association’s report on Australian Payments Fraud 2016 over 80% of all payment fraud was through Card Not Present Fraud Transactions (CNP). This represents over…
Two key customer relationship management trends of 2016 are the adoption of marketing automation, and mapping omnichannel customer experiences to one source of truth. (more…)
Turnover in the Contact Centre Industry is a constant and ongoing challenge. With many team members being transient and young or the offering is complex and often candidates don’t finish the onboarding…
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Welcome to the contactSPACE blog!
Here we’ll share the latest & greatest contact centre industry news, tips and tricks, and advice to help you improve your team’s performance.