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contactSPACE enables your team to contact the right person at the right time, managing the entire user workflow - allowing for incredible conversations at scale.

Blog
Call Centre Process Improvement - Strategies/Ideas To Lift Efficiency
Posted by Tom Paton on 27-May-2019 14:44:40
Doing the same things you're already doing - but more efficiently. Sounds easy, right?

Not For Profit Marketing: Examples And Ideas To Build Your Brand
Posted by Tom Paton on 18-Mar-2019 14:45:46
For-profit organisations are reaping the rewards of inbound and outbound marketing. So how can you do the same as a ...

Call Centre Recruitment Tips & Tricks - Get The Perfect Agents
Posted by Tom Paton on 18-Mar-2019 13:51:33
Finding the right people for your call centre can prove daunting, especially if you've just been tasked with hiring ...

Call Centre Occupancy Rate & Excel Formula | Occupancy Explained
Posted by Tom Paton on 11-Feb-2019 15:26:48
Occupancy is an incredibly important contact centre metric. Dead time, when agents aren't making, previewing, or ...

11 Examples Of Customer Experience Strategy Best Practice
Posted by Tom Paton on 17-Jan-2019 13:34:58
It's all well and good to want to have an awesome customer experience (CX). But as you've probably realised by now, ...

14 Essential Call Centre Skills For Agents - What To Look For
Posted by Tom Paton on 17-Jan-2019 12:25:33
What makes a perfect contact centre agent?

Outbound Marketing: 5 Secrets/Strategies To Maximise ROI
Posted by Tom Paton on 14-Jan-2019 16:46:07
Outbound marketing has had its name dragged through the mud for quite a while now. HubSpot has stated that marketers ...

Call Centre Training Guide: Tips & Techniques To Get The Best Results
Posted by Tom Paton on 14-Jan-2019 15:56:44
Being an effective trainer is probably the closest thing you can have to a superpower as a contact centre manager.

Virtual Call Centres: Pros & Cons & How To Achieve Awesome Results
Posted by Tom Paton on 10-Dec-2018 12:33:27
Ever considered using remote agents?

5 Skills-Based Routing Secrets - Call Allocation Explained
Posted by Tom Paton on 05-Nov-2018 16:06:14
Assigning the perfect agent to each and every call. Sounds great right?

 

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Have better conversations - and more of them

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