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Blog
5 Cognitive Psychology Hacks For A Winning Call Centre Script
Posted by Estelle Liotard on 10-Mar-2020 13:48:40
Whether you’re calling fresh records for the first time, or attempting to re-engage previous customers, writing scripts ...

University Fundraising Strategy - 11 Best Practice Examples
Posted by Tom Paton on 10-Mar-2020 12:27:19
If you lead an alumni engagement team for a college or university, one of your main responsibilities is probably ...

How To Manage Call Centre Acoustics | Reduce Background Noise
Posted by Tom Paton on 24-Jan-2020 16:16:45
Are your agents struggling to overcome background noise in your call centre?

3 Best Fundraising Scripts (Examples For Cold Calls)
Posted by Tom Paton on 02-Dec-2019 13:03:47
Currently building a script for your telephone fundraising campaign? No matter whether you're raising money for a ...

Call Centre Dashboards | Best Practice For Real-Time Analytics
Posted by Tom Paton on 25-Oct-2019 11:01:45
By this point in your contact centre career, you probably know what dashboards are, and how to use them.

Call Centre Process Improvement - Strategies/Ideas To Lift Efficiency
Posted by Tom Paton on 27-May-2019 14:44:40
Doing the same things you're already doing - but more efficiently. Sounds easy, right?

Not For Profit Marketing: Examples And Ideas To Build Your Brand
Posted by Tom Paton on 18-Mar-2019 14:45:46
For-profit organisations are reaping the rewards of inbound and outbound marketing. So how can you do the same as a ...

Call Centre Recruitment Tips & Tricks - Get The Perfect Agents
Posted by Tom Paton on 18-Mar-2019 13:51:33
Finding the right people for your call centre can prove daunting, especially if you've just been tasked with hiring ...

Call Centre Occupancy Rate & Excel Formula | Occupancy Explained
Posted by Tom Paton on 11-Feb-2019 15:26:48
Occupancy is an incredibly important contact centre metric. Dead time, when agents aren't making, previewing, or ...

11 Examples Of Customer Experience Strategy Best Practice
Posted by Tom Paton on 17-Jan-2019 13:34:58
It's all well and good to want to have an awesome customer experience (CX). But as you've probably realised by now, ...

 

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