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contactSPACE enables your team to contact the right person at the right time, managing the entire user workflow - allowing for incredible conversations at scale.

Blog
Virtual Call Centres: Pros & Cons & How To Achieve Awesome Results
Posted by Tom Paton on 10-Dec-2018 12:33:27
Ever considered using remote agents?

5 Skills-Based Routing Secrets - Call Allocation Explained
Posted by Tom Paton on 05-Nov-2018 16:06:14
Assigning the perfect agent to each and every call. Sounds great right?

17 Call Centre Best Practices: Training, Benchmarking, Efficiency
Posted by Tom Paton on 22-Oct-2018 11:20:22
Looking for the latest and greatest contact centre trends you can use to improve interaction quality and increase ...

Call Centre Games: 14 Ideas To Boost Contact Centre Productivity
Posted by Tom Paton on 18-Sep-2018 13:34:06
It's not all about the tech. Sometimes, to really boost agent productivity, you've got to make things interesting, and ...

27 Awesome Call Centre Metrics | Industry Standard KPIs
Posted by Tom Paton on 13-Sep-2018 17:28:42
Measuring thousands of metrics is all well and good. But what's the best way to use them to analyse your call centre ...

Call Centre Scripting Best Practice: Is There A Better Way?
Posted by Tom Paton on 11-Sep-2018 10:04:53
Scripts have been used in call centres for decades now, for very good reason.

How to enable Inside Sales Teams to become more successful
Posted by Nick Tratsellas on 23-Jan-2018 11:28:16
In part 1 of our short series about inside sales teams, we highlighted the benefits of deploying inside sales teams, in ...

Inside Sales doesn't have to be On-Premise Sales.
Posted by Nick Tratsellas on 11-Jan-2018 12:41:40
 

 

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Have better conversations - and more of them

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Get a free demo