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contactSPACE enables your team to contact the right person at the right time, managing the entire user workflow - allowing for incredible conversations at scale.

Blog
11 Examples Of Customer Experience Strategy Best Practice
Posted by Tom Paton on 17-Jan-2019 13:34:58
It's all well and good to want to have an awesome customer experience (CX). But as you've probably realised by now, ...

Outbound Marketing: 5 Secrets/Strategies To Maximise ROI
Posted by Tom Paton on 14-Jan-2019 16:46:07
Outbound marketing has had its name dragged through the mud for quite a while now. HubSpot has stated that marketers ...

Virtual Call Centres: Pros & Cons & How To Achieve Awesome Results
Posted by Tom Paton on 10-Dec-2018 12:33:27
Ever considered using remote agents?

Do Not Call Register: Everything You Need To Know As A Consumer
Posted by Tom Paton on 08-Nov-2018 14:53:50
Unsolicited telemarketing can get real annoying, real fast. If your number happens to end up on one of those ...

5 Skills-Based Routing Secrets - Call Allocation Explained
Posted by Tom Paton on 05-Nov-2018 16:06:14
Assigning the perfect agent to each and every call. Sounds great right?

27 Awesome Call Centre Metrics | Industry Standard KPIs
Posted by Tom Paton on 13-Sep-2018 17:28:42
Measuring thousands of metrics is all well and good. But what's the best way to use them to analyse your call centre ...

Call Centre Scripting Best Practice: Is There A Better Way?
Posted by Tom Paton on 11-Sep-2018 10:04:53
Scripts have been used in call centres for decades now, for very good reason.

5 Reasons Why CallGuidesĀ® Will Enrich Your Conversations Over Scripts
Posted by Harrison Deck on 15-Mar-2018 09:27:25
 

 

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Have better conversations - and more of them

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Get a free demo