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Have better conversations - and more of them

contactSPACE enables your team to contact the right person at the right time, managing the entire user workflow - allowing for incredible conversations at scale.

Blog
What's Under The Hood
Posted by Nick Tratsellas on 31-Aug-2017 13:18:56
   

Are Call Centre Scripts dead?
Posted by David Dick on 11-Oct-2016 17:45:00
The days of Call Centre Scripts being provided to agents to read off are long gone. Not just because they are not ...

contactSPACE Integration with Salesforce a power combination
Posted by David Dick on 13-Sep-2016 12:01:00
Competition today is more challenging than ever, the world is becoming a smaller place and previous barriers to entry ...

The fight against Card Not Present fraud
Posted by David Dick on 19-Aug-2016 17:00:00
According to the Australian Payments Clearing Association's report on Australian Payments Fraud 2016 over 80% of all ...

Mobile Contact Centre Solution for Remote Agents
Posted by David Dick on 09-Aug-2016 17:00:00
  It is becoming more and more common place for Call Centres to overflow to remote agents who work from home. Some are ...

Evalution Criteria for a Contact Centre Technology Solution
Posted by David Dick on 04-Aug-2016 17:00:00
  The decision for any business to invest in a new contact centre technology solution is not often taken lightly. For ...

The Power of Three
Posted by Harrison Deck on 04-Jul-2016 16:30:00
  Two key customer relationship management trends of 2016 are the adoption of marketing automation, and mapping ...

Can CallGuides® help with staff turnover?
Posted by David Dick on 22-Jun-2016 17:30:00
  Turnover in the Contact Centre Industry is a constant and ongoing challenge. With many team members being ...

 

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