Help agents stay on-message, and be more successful, on each and every call
Workflow-driven interfaces
CallGuides are an agent workflow and scripting tool that helps agents be more successful, on every single call that they make
Using CallGuides, it’s easier to for agents to know what to say to each customer, at each stage of the call, allowing new agents to begin working successfully with very little training required
CallGuides are an optional add-on – you can also use contactSPACE with custom user interfaces, no matter which contact center solution you’re using
For Agents
CallGuides give agents all the information they need, at their fingertips, on every call – including videos, images, and other multimedia they can use to inspire effective messaging.
Agents can easily click through their CallGuide as the call progresses, log outcomes, and wrap calls quickly, improving your team’s efficiency.
For Admins & Team Leaders
It’s easy to build custom CallGuides for each campaign, using our intuitive what-you-see-is-what-you-get visual editor, with no coding experience required.
CallGuides can easily be created and optimized on the fly, helping your team continually improve their performance.
Benefits of CallGuides
contactSPACE CallGuides allow you to make better, more consistent customer contact
Move beyond static word-for-word scripts
CallGuides help agents stay on message, without having to rely on word-for-word scripts, allowing them to deliver more engaging messaging
Get into a rhythm
Create a structured workflow for each call you make, helping you make more consistent, effective contact – and making it easier to spot ways to improve your messaging
Deliver more personalized messaging
Make it easier for agents to learn about each customer, and deliver more personalized, effective communications
