Cornucopia Case Study

Cornucopia is a leading Australian fundraising agency, which helps to manage donor relations and raise funds for a variety of not-for-profit organisations.

Having used a few different cloud contact solutions over the years, Cornucopia were looking to migrate to Amazon Connect, for the flexibility and scalability it offers.

While Cornucopia handle inbound calls using Amazon Connect, they also make a significant volume of outbound contact.

Because of the outbound calls we make, scripting and data management is essential to us. If we were to use Amazon Connect, we knew that we either had to use a plugin, or build this functionality ourselves.

 

We found that contactSPACE was our best option to get up and running quickly.

Using contactSPACE, Cornucopia now has access to the outbound functionality they need, inside Amazon Connect.

With contactSPACE auto dialers, data management functionality, and CallGuide agent workflows, Cornucopia is able to make efficient, effective outbound contact.

We really like contactSPACE CallGuides – they allow us to create more of a call flow, instead of just a script. The ability to send the agent on a particular journey based on how the call progresses is very helpful for us.

Using contactSPACE, Cornucopia is able to create targeted, sophisticated outbound dialing strategies, helping them to achieve better results for their clients.

Our focus is on quality, and representing charities’ brands. While we have the ability to use predictive calling with contactSPACE, the solution allows us to make much more targeted contact, using the progressive dialer.

During the deployment process, the contactSPACE customer success team was on hand to help with the transition.

And once up and running, contactSPACE provided continual support, allowing Cornucopia to optimize their outbound contact strategies.

contactSPACE have always been on-hand to help, both during deployment and now that we’re up and running. The customer success team has been very supportive.

contactSPACE helped Cornucopia to avoid the need to custom-develop outbound dialing functionality – a task which would have proved extremely time consuming, and very complex.

With contactSPACE, Cornucopia was able to begin making outbound contact in Amazon Connect much more quickly than if a solution was custom-developed.

contactSPACE helped us to significantly reduce the cost and complexity involved in reaching the point where we could make outbound contact using Amazon Connect.