"It's easy to get up and running, and because it's wizard-driven it's very easy to use."
We understand that providing effective debt recovery services requires specialist skills developed over time, and training new staff takes time and resources. To assist with onboarding new staff and to get them communicating effectively immediately, we've developed a solution called CallGuides® which guides them through the calls, as if they were seasoned experts.
CallGuides® will deliver immediate benefits across the entire team and it can also play an important role in your Quality Management System (QMS).
Skills-based routing gives you the ability to distribute the aged debtors list intelligently amongst your collections team, ensuring that the best person available is assigned to specific customers.
contactSPACE is feature-rich with powerful tools that help you get better outcomes! Schedule calls at the best times of the day based on strategy developed through historical data. Other features you'll find usefull include clear voice recording with easy call listening, live or recorded, plus readily available historical notes. With faster, guided communication, you'll be reaching more customers and getting better results every time.
► Clearer customer communications with CALLGUIDES®
► Reduced administrative costs
► Simple PCI compliance
► Wizard-driven simplicity
► Accurate communications with sensitive customers using skills-based routing
► More calls per hour
► Easy call recording
► Detailed notes history