Make efficient, compliant outbound contact at scale, using contactSPACE auto dialers
Auto dialers
contactSPACE has a range of different auto dialing modes you can use, depending on the goals of your campaign
Each dialing mode is highly configurable as a part of your contact strategy, allowing you to make precise, efficient outbound contact
Preview Dialer
Give agents the ability to learn about the customer and their needs, before placing the call when they’re ready
Great for: teams with high-value leads, with a need to make personalized contact
Progressive Dialer
Allow agents the opportunity to preview the record, but place calls automatically after a set delay
Great for: striking a balance between delivering personal contact and maximizing efficiency
Predictive Dialer
Place calls automatically in the background, and connect them with an agent when answered
Great for: moving through records quickly, identifying answering machines automatically, and maximizing efficiency
Super Dialer
A combination of progressive and predictive dialing that allows you to deliver personalized contact while maintaining efficiency
Great for: high-volume teams looking to deliver individualized contact, at scale
Compliance control
contactSPACE enables you to maintain compliance with all relevant rules and regulations that affect your business when outbound dialing
Control who you’re calling, and when
Use settings such as time zone controls to ensure you’re making contact with a person you’re allowed to call, at a compliant time of day
Easily manage do not call (DNC) lists
contactSPACE has powerful DNC functionality, allowing you to maintain internal DNC lists, including with time limits on list inclusion, and screen numbers against external DNC databases, to maintain compliance
Limit and manage abandonment
When predictive dialing with contactSPACE, you can easily set limits on allowable abandonment rates, and provide necessary messaging when abandonment occurs, to ensure compliance with TCPA, Ofcom, and other abandonment rules
Build contact strategies with compliance in mind
Define different contact strategies depending on a contact’s compliance status and location, and their contact methods on file – for example, some records or numbers you can dial predictively, while others you may need to use click-to-call
Provide required disclaimers and other information
Ensure you provide the correct disclaimers and other necessary information at the beginning of each call, including when using AI outbound dialing
TCPA Compliance
FTC Compliance
Consumer Financial Protection Bureau (CFPB) Compliance
State Regulation Compliance
GDPR Compliance
Ofcom Compliance
Canadian Radio-television and Telecommunications Commission (CRTC) Compliance
Other national, state, or local regulation – in any country
Compliance handbook
Download the contactSPACE Contact Center Compliance Handbook to learn more about the different compliance issues you may want to consider when making outbound contact
Productivity enhancement tools
When outbound dialing with contactSPACE, you can take advantage of a range of different productivity enhancement tools, to maximize calling efficiency
Auto Wrap
Automate post-call work, to help your team move through records faster
Agent Performance Visibility
Give your team visibility into their efficiency and performance throughout the day, helping them be responsible for their own metrics
Answering Machine Detection
Easily skip past voicemail inboxes, so your team can spend more time talking to real people
Intelligent Dial Attempts
Limit dial attempts depending on how likely a person is to answer the phone, to avoid wasting time calling people that won’t pick up