Auto Dialler Software - Predictive, Progressive, Preview, Power Diallers

With progressive dialling, when an agent finishes wrapping the previous call, contactSPACE will automatically call the next-best record. Callers have a set period to preview the record before the call is made, enabling them time to prepare while still maximising efficiency.

With contactSPACE contact strategies, you can also define per-initiative recall rules, which enable you to achieve predictive dialler levels of efficiency without having to worry about compliance issues such as abandonment. For example, if you keep reaching someone’s message bank, you can retry them 3 times. But if the number is offline, you can ditch it after the 2nd attempt, to maximise your team’s efficiency.

Preview Dialler

The contactSPACE preview dialler enables your team to move through leads quickly, while still giving them time to review the record prior to calling.

After wrapping the previous call, the agent is shown a preview window and can choose when they want to dial. They may also be able to skip that particular contact (if you allow them the choice), or choose which numbers to dial. contactSPACE tracks and reports on talk, wrap, and preview time, enabling you to maximise preview dialling efficiency.

Power dialling refers to the ability to choose between any type of the three diallers discussed above.

Ultimately, your power dialler rings numbers automatically once the previous call is complete. You can tell it to dial predictively, progressively (moving on from each call automatically) or with a pause for previewing the next call.

This flexibility enables you to pick the perfect settings for each initiative you’re running, ensuring the best-possible outcomes – no matter the types of calls being made.