The most effective contact centre solution for Insurance and Financial Services organisations.
Why use contactSPACE ?
With contactSPACE, your organisation can:
- Increase revenue per employee through efficiency gains
- Increase the number of insurance policies and finance requests
- Assist with compliance with industry and legal regulations (PCI compliance)
- Improve customer experience to reduce attrition
"It's easy to get up and running, and because it's wizard-driven it's very easy to use."
Read how we helped ALI Group to achieve greater success
contactSPACE is a cloud-based contact centre technology solution, featuring a variety of diallers, CallGuides® to improve conversations, and skills-based routing to distribute loan enquiries intelligently amongst your team, ensuring that the best person available is assigned to specific customer needs. You also get 100% realtime visibility via Wallboards and Dashboards.
Additionally, contactspace allows you to:
- communicate through your client's preferred channel
- onboard new staff in hours, not days
- build initiatives (campaigns) in minutes not hours
- fully integrate QA processes for lead verification and quality management
- integrate easily with your CRM
- assign any agent to multiple clients, simplified with CallGuides®