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Cloud Contact Centre Software for Financial Services & Insurance

Increase contacts, conversions and revenue.


The most effective contact centre solution for Insurance and Financial Services organisations.


Why use contactSPACE ?

With contactSPACE, your organisation can:

  • Increase revenue per employee through efficiency gains
  • Increase the number of insurance policies and finance requests
  • Assist with compliance with industry and legal regulations (PCI compliance)
  • Improve customer experience to reduce attrition

"It's easy to get up and running, and because it's wizard-driven it's very easy to use." 

Read how we helped ALI Group to achieve greater success

ALI Group logo.


What's contactSPACE?

contactSPACE is a cloud-based contact centre technology solution, featuring a variety of diallers, CallGuides® to improve conversations, and skills-based routing to distribute loan enquiries intelligently amongst your team, ensuring that the best person available is assigned to specific customer needs. You also get 100% realtime visibility via Wallboards and Dashboards. 

Additionally, contactspace allows you to:

  • communicate through your client's preferred channel
  • onboard new staff in hours, not days
  • build initiatives (campaigns) in minutes not hours
  • fully integrate QA processes for lead verification and quality management
  • integrate easily with your CRM
  • assign any agent to multiple clients, simplified with CallGuides®

Want to learn more? Download the brochure.

A florist communicating with customers.

Why contactSPACE?

API integration.
  • Increase productivity
  • Remove duplication
  • Automate tasks
Omnichannel communication.
  • Single user interface
  • Voice, SMS, Email, Chat
  • "Call Me Now" web widgets
PCI compliance.
  • Maintain Call Recordings
  • Protect your customers privacy
  • Reduce your cost of compliance
Performance dashboards.
  • Live performance dashboards
  • Extensive Reporting
  • All data accessible through API
Custom CallGuides®.
  • CallGuides™ with dynamic page flow
  • Reduce the cost of on-boarding
  • Increase collections
Advanced diallers.
  • Preview, Progressive, Predictive
  • Answering Machine Detection
  • Configurable call attempt rules
Get your FREE Demonstration