Deploy contactSPACE as a complete solution, and easily begin making quality inbound and outbound contact
Go live more quickly
Custom contact center solutions built on programmable platforms can often take a lot of time and effort to build, test, and deploy, especially for large enterprises
If desired, you can easily deploy contactSPACE as a full-stack solution, providing an intuitive, powerful platform to manage inbound, outbound, and omnichannel contact
Deploys instantly
Get up and running with no coding necessary
Easily customizable
If you do want to make adjustments, such as using custom user interfaces, this is easy to do – and our professional services team is on-hand to help
Handles inbound & outbound
contactSPACE full stack is designed for large, blended contact centers managing significant volume and complexity
Born in the cloud
contactSPACE is born in the cloud, uses AWS infrastructure, and is infinitely scalable
Everything you need to make quality contact
CallGuide workflows
CallGuides are an intuitive agent workflow solution that helps your team stay on-message, on every single call.
Team leaders and managers can quickly create easy to use, visually-driven user interfaces, with no coding necessary, helping to keep agents focused on achieving their goals.
Intelligent Outbound
Make the right interaction at the right moment, on the right channel, to better nurture prospects in your sales funnel.
Your managers and team leaders can easily build and optimize powerful outbound contact strategies, to get the most from your outbound campaigns.
Plus, ensure compliance with relevant outbound dialing regulations that affect your business, such as the Telephone Consumer Protection Act (TCPA).
Inbound & blending
contactSPACE makes it easy to simultaneously handle inbound and outbound workflows, even as a large, enterprise contact center.
You can prioritize inbound calls to the front of the queue as they come in, and use skills-based routing to ensure the call is assigned to the right agent, or the right team, to help that customer.
Plus, easily set up call queues and IVRs, and handle inbound email and SMS messages, using tools such as MailFlow by contactSPACE.
PCI-compliant payments
Use pcipayspace by contactSPACE to take PCI-compliant credit-card payments over the phone
Ready-made integrations
It’s easy to connect contactSPACE to your CRM or other data sources, either using one of our out-of-the-box integrations, or our data-driven API
Powerful analytics
Use contactSPACE dashboards and reports to easily measure and improve performance
Pulse performance improvement
Get regular recommendations and health checkups from our team to ensure you’re getting the most from contactSPACE (optional)
Built for business users
contactSPACE is built on a philosophy of intuitive, user-centric design
The solution enables contact center agents and managers to be as successful as possible, helping them focus on their work, without having to worry about any technical headaches
