Make the right contact, at the right moment, and deliver better outbound performance – at scale
Make intelligent outbound contact
Reach more people, improve talk time, and deliver better customer engagement
Design powerful contact strategies
contactSPACE makes data orchestration easy
It’s simple to create, manage, and optimize outbound campaigns, and create contact strategies you can use to reach more people, and improve customer engagement
Prioritize your best leads
Prioritize new inbound leads from your website and push them to the front of the queue, prioritize fresh data, or create custom prioritization logic
Spend less time dialing, and more time talking
If someone doesn’t answer, try them again at a different time of day, or automatically discard the number if it’s disconnected
Plug sales funnel leakage
Reach out to customers at risk of leaking from your funnel, based on datapoints such as their most recent engagement
Reach more people
Use strategies such as CLI rotation to improve answer rates
Deliver personalized, engaging experiences
Reach people when and how they want to be reached, with personalized, effective messaging
Call time optimization
Reach people when they’re most likely to answer the phone and engage with your messaging
Channel optimization
Reach out on a customer’s preferred channel, or the channel they’re most likely to engage on
AI-driven personalization
Deliver personalized messaging over any channel, using generative AI
Skills-based routing
Use skills-based routing to ensure that each contact is assigned to the right agent, or team of agents, based on their expertise
Improve efficiency
Achieve better results, more quickly, and improve speed to value
Auto dialers
Make efficient outbound calls using preview, progressive, or predictive dialing modes
Agent productivity enhancements
Use tools such as auto-wrap to improve agent efficiency
AI virtual agents
Fully automate certain outbound interactions, using virtual AI-powered agents
Move through records quickly
Automatically identify and screen out answering machines and disconnected numbers, so your team spends more time talking to real people