Intuitive IVR Software

Improve your CX with an intuitive, AI-assisted IVR you can program in just moments.

Complete control

Edit any aspect of dialling modes and strategies on the fly with our intuitive admin interface.

Seamless assignment

Route calls to the perfect agent, or use our AI agent to collect data.

Powerful reporting

Keep track of your outbound outcomes. Pick, choose, and report on the metrics that matter to you.

Customer success with contactSPACE

“Without contactSPACE, we wouldn’t have been able to grow so quickly. We wouldn’t be where we are today.”

– Scott Bailey, ASTIA

Lara Stockley from GivTel.

“Our contact rates doubled… our business couldn’t function without contactSPACE.”

– Lora Stockley, GiveTel

Intuitive, customisable, powerful IVR

Intuitiveness of the contactSPACE platform.BUILD YOUR OWN IVR

Never have to contact our support or your IT team again. Our wizard allows you to quickly create the perfect framework and effortlessly modify settings as and when you need to.

SELF-SERVICE IVR

Let your people focus on what they do best, and our virtual agents will do the rest. contactSPACE self-service IVR works 24/7 and can be easily set-up by an administrator without the need to contact support.

Dashboards and reports.

PRODUCTIVITY

Let our auto-agents handle routine transactions and provide assistance to your human agents, before, during and after live interactions.

PCI compliance.

TIER 1 PCI COMPLIANCE

Forget the technical hassle and red tape. Use our PCI-compliant self-service solution to take the payment, update your database or CRM with the call outcome, and even send an emailed receipt.

Onboarding in contactSPACE.

GET FEEDBACK!

Utilise the IVR builder to design your own customer feedback surveys such as NPS, CES and CSAT – or anything else you’d like to measure.

ADVANCED FILTERS

Ensure the right agent is calling the right person at the right time to maximise your chances of grabbing their attention.

Menu