contactSPACE is the preferred contact centre solution for some of Australia's most successful sales, marketing and services outsourcing organisations such as ASTIA, OneChat, Rombii, Outsource, Chameleon Customer Contact, Strike Force Sales and Pipeline Marketing Group, as well as fundraising outsourcers Mondial Fundraising, Cornucopia, Ourtel Fundraising Solutions, Ways Phone & Ways Fundraising.
To assist with onboarding new staff and to get them having awesome conversations quickly, we've developed a powerful feature called CallGuides®.
Essentially, this functionality guides staff through calls with the aid of scripting, empowering them to converse with confidence as if they were seasoned experts. CallGuides® also enable you to assign agents to multiple clients, ensuring every interaction is pre-configured and tailored for each specific customer.
contactSPACE provides the flexibility to deploy numerous campaigns simultaneously. To ensure that every conversation is as good as it possibly can be, our platform uses skills-based routing to provide alignment of your teams' skills with the needs of your clients.