Get the insights you need to continually improve performance – from native platform analytics with contactSPACE data, contactSPACE reporting, or your custom business intelligence solution
Native Reporting
contactSPACE has native reporting integrations with popular programmable communications solutions, allowing your team to access the data they need in a single location
Twilio analytics & reporting
contactSPACE integrates natively with Twilio’s dashboards and reporting functionality, including Twilio Voice Insights and Flex Insights, allowing you to easily monitor inbound and outbound activity from a single source of truth
Amazon Connect reporting & analytics
contactSPACE pushes your calling data into Amazon Connect, allowing you to use their reporting and data visualization tools, including Contact Lens, to monitor inbound and outbound performance concurrently
Reporting API
Send data to your custom analytics or reporting solution
Access any contactSPACE data, anywhere you need it
Using the contactSPACE reporting API, you can easily send the data you need to your data warehouse, data lake, or directly to a reporting solution like Tableau, or Power BI.
The contactSPACE data API also allows you to build custom integrations with other communications and CPaaS platforms, ensuring you can get the insights you need from a single source of truth.
contactSPACE Reporting
Use contactSPACE measurement tools to keep on top of contact center performance
Powerful dimensional report builder
Use contactSPACE dimensional reporting to monitor dialing performance on an agent, team, or campaign level, based on the metrics that matter to you
Agent KPIs
contactSPACE provides agents real-time visibility into their performance throughout the day, using easy-to-understand dashboards, allowing them to monitor and improve their own performance
Voice analytics
contactSPACE voice analytics uses AI to generate insights into the sentiment, tone, and content of your customer conversations, to improve your messaging strategy
You can also use contactSPACE with inbuilt voice analytics functionality in Twilio or Amazon Connect, such as Amazon Connect Contact Lens
Quality assurance (QA)
Using the contactSPACE QA module, team leaders and managers can systematically check quality across large volumes of call recordings, helping to ensure compliance and provide feedback to agents