Get in touch on the right channel, on every interaction, and maximize engagement
Supported channels
Using contactSPACE, you can deliver inbound and outbound contact on almost any channel, including SMS, live chat, WhatsApp, and more
You can easily plug contactSPACE into Twilio, SendGrid, Amazon Connect, or any other omnichannel communications solution, or use our ready-built omnichannel functionality
Voice
SMS
Live Chat
Facebook Messenger
Rich Communications Services (RCS)
Social Media
Broadcast effective, engaging messages, on any channel
IntelliCast makes it easy to set up omnichannel outbound campaigns, are create powerful contact strategies you can use to drive engagement
Broadcast marketing offers
Instantly stimulate engagement by broadcasting targeted offers to different segments of your audience over email, SMS, WhatsApp, or other channels
Send reminders and alerts
Remind customers about scheduled callbacks, meetings, offers, or appointments, to improve attendance and engagements
Facilitate two-way conversations
Enable customers to respond to messages you broadcast, creating a two-way conversation with a member of your team
Deliver fast, effective responses to inbound emails
Easily assign emails to the right agent
Define custom prioritization and skills-based routing logic to assign emails to agents, in their contactSPACE workflow
Deliver fast, effective responses
Use MailFlow tools such as templates, one-click canned responses, custom fields, and more, to deliver a better customer experience
