Take PCI-compliant credit card payments over the phone, using pcipayspace by contactSPACE
Introducing pcipayspace
pcipayspace is our fully PCI DSS compliant credit card payments module, which works with any contact center solution
Eliminates compliance risk
pcipayspace is tier-1 certified PCI-DSS compliant – credit card and customer details are shielded from the agent as the payment is made, removing your contact center from the scope of managing PCI compliance
Easy to set up
You can easily set up pcipayspace and control how you’re taking payments from the contactSPACE admin interface, including setting up tokenized recurring payments, if desired
Intuitive to use
Make it easy for customers and agents to complete credit card payments over the phone, and improve transaction completion rates
Payment Types
pcipayspace allows you to take both fully automated and live payments, with agent assistance
Agent-assisted
Agents can initiate a payment mid-call, and guide the user through the transaction, while being shielded from hearing keypad tones
The agent can monitor the customer’s progress, without viewing credit card details, and can easily reset the transaction if a mistake is made
Inbound IVR
Enable customers to easily make PCI-compliant card payments through inbound IVR, either using contactSPACE IVR, or another IVR solution
AI-assisted outbound IVR
Make AI-powered outbound calls, and take PCI-compliant payments automatically, over the phone, using an IVR-style workflow