Cloud Contact Centre Software for Universities and RPL Providers

Increase enrolments, improve your student experience.

 
 

Used by universities and RPL providers to drive recruitment!

contactSPACE is being used successfully by  Western Sydney University, UNSW, QUT and Monash University, as well as RPL service providers Skills Certified Australia, for student recruitment and services as well as Alumni Engagement & Fundraising. 

 

contactSPACE is a cloud-based contact centre technology solution that allows you to:
  • have better conversations with prospective students and RPL candidates
  • drive recruitment successfully
  • improve student experiences and customer support
  • ensure that calls are routed to appropriate team members
  • easily integrate with your existing systems
  • reduce the administrative costs 

 

CallGuides® makes communicating better, faster! 

To assist with onboarding new staff and to get them communicating effectively, faster, we've developed CallGuides® which guide new staff through calls with the aid of prepared scripts, so they're conversing with confidence as if they were seasoned experts.

 

Skills-based routing makes a lot of sense

Whether you're recruiting for a University course, seeking donations from alumni, or prospecting for RPL candidates, the Skills-based routing facility ensures alignment of your team's skills with the needs of the students.

Want to learn more? Download your complimentary sales brochure

 
University students studying, and mechanics working on a car.
 
 

Why contactSPACE?

API integration.
  • Increase productivity
  • Remove duplication
  • Automate tasks
Omnichannel communication.
  • Single user interface
  • Voice, SMS, Email, Chat
  • "Call Me Now" web widgets
PCI compliance.
  • Maintain Call Recordings
  • Protect your customers privacy
  • Reduce your cost of compliance
Performance dashboards.
  • Live performance dashboards
  • Extensive Reporting
  • All data accessible through API
Custom CallGuides®.
  • CallGuides™ with dynamic page flow
  • Reduce the cost of on-boarding
  • Increase collections
Advanced diallers.
  • Preview, Progressive, Predictive
  • Answering Machine Detection
  • Configurable call attempt rules
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