Make fully automated outbound outbound contact, using AI agents
AI outbound dialing
contactSPACE customers use AI agents to fully automate many different types of outbound calls, allowing their teams to get more done, more quickly
Step #1: train your virtual agent
Start by training your virtual agents, and defining how they behave.
You can build out a structure for how the conversation progresses, similar to creating an IVR workflow. It’s easy to add triggers based on different events that occur on the call, such as opening a PCI-compliant payment gateway, or transferring the call to a live agent.
It’s also possible to ensure that the virtual agent provides all necessary disclaimers at the beginning or during the call, and you can also customize their tone, speech speed, and terminology used, based on your campaign goals.
Step #2: begin predictive dialing
With virtual agents, contactSPACE uses predictive dialing to maximize efficiency.
Calls are placed in bulk in the background, and are automatically connected to an AI agent when the call is answered.
Step #3: monitor performance and retrain your AI
Monitor virtual agent performance to instantly identify areas of potential improvement. Then, easily update your AI logic to improve performance.
You can use contactSPACE or your communication platform’s voice analytics, reporting tools, and call recordings to get complete visibility into AI agent performance, and quickly find ways to improve your customer experience.
