Outbound campaign management, auto dialers and more – for
Contact Center
contactSPACE 4zoom offers everything enterprises need to make efficient, compliant outbound contact using Zoom Contact Center
contactSPACE 4zoom offers everything enterprises need to make efficient, compliant outbound contact using Zoom Contact Center
Easily set up and control outbound calling campaigns, and reach the right person, at the right moment.
contactSPACE makes it easy to define who you contact and how, and you can use skills-based routing to ensure that the best possible agent speaks to every person you reach out to.
Ensure compliance with all rules and regulations that affect your business when outbound dialing, such as TCPA, GDPR, and more.
Easily screen numbers against internal and external do-not-call lists, and ensure you’re reaching out using a compliant contact method, at a compliant time of day.
Make efficient outbound contact at scale using contactSPACE preview, progressive or predictive dialers.
Plus, use dialer-based productivity enhancement tools such as autowrap to further improve efficiency, and achieve better outbound results.
Design powerful contact strategies that help you reach more people, improve efficiency, and achieve better results with fewer calls.
For example, you might like to prioritize fresh inbound leads to call first, pushing them immediately to the front of the queue. For other data, use strategies such as calling-line ID (CLID) rotation and answering machine detection to improve contact rates.
Using contactSPACE 4zoom, you can deploy outbound solutions that help your team deliver better business results
contactSPACE gives you the flexibility to either get started right away, or build a fully customized outbound-enabled Zoom solution.
Use contactSPACE dashboards and reporting to easily monitor outbound performance over time, and continually improve performance.
contactSPACE campaign controls and user interfaces make it easy for admins and team leaders to tweak campaigns settings and scripts, and achieve better outbound results.
Easily get connected with your CRM or other data source, including Salesforce, ServiceNOW, and more.