Why we use Amazon Web Services (AWS)
The technology your cloud contact centre solution is deployed on is an important part of your solution, and contactSPACE is powered by the latest technology stack offered by AWS to ensure:
- It grows with you - contactSPACE leverages Amazon SQS, Lambda and Dynamo DB, technologies that enable the solution to scale to any level in real time. It provides customers with a solution that can handle bursts of demand in their call centres ensuring you have the resources you need to support your customers.
- It provides maximum uptime - Redundancy is critical to ensure the solution is available and running when you need it. ContactSPACE can leverage multiple AWS Availability Zones (located in multiple physical geographic locations) that maximises uptime and minimises the risk of an outage. It achieves this by utilising the latest AWS technology such as AWS Elastic Beanstalk and RDS.
- Access and performance where you need it - With AWS locations located worldwide, contactSPACE has been able to deploy high quality solutions offering reliability and security in hours. This provides customers with the ability to expand into international markets, as and when required.