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pulse - Call centre analytics

Dynamic performance management & active control

Pulse is an active service, including consulting, monitoring and reporting, designed to help you improve contact centre performance.


Think of it as a regular health checkup for your contact centre operation.

Performance Monitoring & Reporting

Benefit from daily performance monitoring and monthly recommendations. Our seasoned experts look at your data and processes, make comparisons to best practices and then offer recommendations on how best to increase processes efficiency.

Performance monitoring dashboards.

3D graphs and charts.

Benchmarking for Continuous Improvement

Gain a better understanding of how you’re performing compared with industry best practices with our monthly comprehensive analysis of your call centre operation, and guidance on how to adopt these practices.

Access to Powerful Tools

Gain access to tools that automate controls, assisting with campaign and data strategies.


Cloud networking tools graphic.
Want to learn more about what Pulse can do for you? Call us on 1300 360 533, or click below.
Contact us today