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Blog
How To Ask For Donations Over The Phone: 7 Script Tips
Posted by Tom Paton on 21-May-2020 10:40:10
For fundraising professionals, writing a donation ask script can be one of the hardest parts of the job.

How To Solve 5 Common Inbound Call Centre Issues
Posted by Tom Paton on 12-May-2020 14:07:10
The truth is, despite the rising popularity of social media support and online ticketing platforms, customers still ...

5 Cognitive Psychology Hacks For A Winning Call Centre Script
Posted by Estelle Liotard on 10-Mar-2020 13:48:40
Whether you’re calling fresh records for the first time, or attempting to re-engage previous customers, writing scripts ...

University Fundraising Strategy - 11 Best Practice Examples
Posted by Tom Paton on 10-Mar-2020 12:27:19
If you lead an alumni engagement team for a college or university, one of your main responsibilities is probably ...

How To Manage Call Centre Acoustics | Reduce Background Noise
Posted by Tom Paton on 24-Jan-2020 16:16:45
Are your agents struggling to overcome background noise in your call centre?

3 Best Fundraising Scripts (Examples For Cold Calls)
Posted by Tom Paton on 02-Dec-2019 13:03:47
Currently building a script for your telephone fundraising campaign? No matter whether you're raising money for a ...

Call Centre Dashboards | Best Practice For Real-Time Analytics
Posted by Tom Paton on 25-Oct-2019 11:01:45
By this point in your contact centre career, you probably know what dashboards are, and how to use them.

contactSPACE Joins Blackbaud Partner Network as a Technology Partner
Posted by Tom Paton on 12-Aug-2019 08:46:29
Sydney, NSW (2nd July 2019 ) - contactSPACE, a cloud contact centre software provider, today announced that it has ...

Call Centre Process Improvement - Strategies/Ideas To Lift Efficiency
Posted by Tom Paton on 27-May-2019 14:44:40
Doing the same things you're already doing - but more efficiently. Sounds easy, right?

Not For Profit Marketing: Examples And Ideas To Build Your Brand
Posted by Tom Paton on 18-Mar-2019 14:45:46
For-profit organisations are reaping the rewards of inbound and outbound marketing. So how can you do the same as a ...

 

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