News: contactSPACE and Zoom Partner to Bring Enterprise-Grade Outbound to Zoom Contact Center

on 28-Jul-2026 12:32:46

contactSPACE, the outbound specialist behind many impactful voice and digital outbound deployments, today announced its partnership with Zoom — a world-class system of action for modern work — to launch…

Outbound IVR Systems Explained – Use Cases, Setup, Results

Tom Paton

on 11-Jun-2026 05:07:23

Inbound interactive voice response (IVR) technology was invented in the 1960s, and is currently used in tens of thousands of contact centers worldwide. However, augmented by recent advancements in AI,…

Contact center agent making an outbound call.

7 Best Outbound Call Center Metrics, And How To Use Them

Tom Paton

on 16-Apr-2026 01:21:11

One of the most important aspects of making effective outbound contact is monitoring your ongoing performance, helping you identify what you need to change in order to improve results. In…

Outbound Dialer Types Guide | Progressive, Predictive, AI Dialing

Tom Paton

on 27-Mar-2026 02:31:45

If your contact center team makes large volumes of outbound contact, you might use an auto dialer to improve efficiency and consistency. There are many different types of outbound dialers…

TCPA Compliance Checklist | For Outbound Call Centers

Tom Paton

on 10-Feb-2026 17:27:33

If you’re making outbound voice or SMS contact to customers in the United States, you might be wondering how to ensure you maintain compliance with the Telephone Consumer Protection Act…

AI Outbound Dialing Explained: Feasibility & Compliance Issues

Tom Paton

on 17-Sep-2023 21:57:29

Generative AI has advanced in leaps and bounds over the past few years, and has opened up a realm of exciting opportunities for contact centre teams. Using technology such as…

How To Start A Call Centre: The Ultimate Guide

Tom Paton

on 18-Aug-2022 04:55:51

So you’ve decided to start a call centre. (more…)

3 Ways To Write More Authentic Contact Centre Scripts

Rina Jefferson

on 10-Mar-2022 07:07:40

Helping your agents to deliver effective messaging in-call is not always easy. Apart from ensuring that your agents are providing useful information to customers, you also need to help them…

5 Best Lead Generation Strategies For Contact Centres

Tom Paton

on 27-Jan-2022 05:13:38

If one of the goals of your contact centre is to generate sales for your business, a key challenge to overcome is how you’ll generate leads for your calling team.…

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