<img height="1" width="1" style="display:none;" alt="" src="https://dc.ads.linkedin.com/collect/?pid=604601&amp;fmt=gif">

 AUS 1300 360 553 |  NZ +64 9 281 8322  |  US +1 (415) 200 3752  |  UK +44 115 824 5548  | Sign In

Get a free demo

Submit the form below, and we'll show you how contactSPACE enables your team to achieve better business outcomes.

final-demo-background-hill-min

Have better conversations - and more of them

contactSPACE enables your team to contact the right person at the right time, managing the entire user workflow - allowing for incredible conversations at scale.

Blog
5 Skills-Based Routing Secrets - Call Allocation Explained
Posted by Tom Paton on 05-Nov-2018 16:06:14
Assigning the perfect agent to each and every call. Sounds great right?

17 Call Centre Best Practices: Training, Benchmarking, Efficiency
Posted by Tom Paton on 22-Oct-2018 11:20:22
Looking for the latest and greatest contact centre trends you can use to improve interaction quality and increase ...

contactSPACE @ CCiNZ 2018 - Proud Sponsor Of The Team Leader Of The Year Award!
Posted by Tom Paton on 02-Oct-2018 13:00:00
Harrison and Patrick had a blast at the recent Contact Centre Institute of New Zealand (CCiNZ) conference in Auckland!

Call Centre Games: 14 Ideas To Boost Contact Centre Productivity
Posted by Tom Paton on 18-Sep-2018 13:34:06
It's not all about the tech. Sometimes, to really boost agent productivity, you've got to make things interesting, and ...

27 Awesome Call Centre Metrics | Industry Standard KPIs
Posted by Tom Paton on 13-Sep-2018 17:28:42
Measuring thousands of metrics is all well and good. But what's the best way to use them to analyse your call centre ...

Call Centre Scripting Best Practice: Is There A Better Way?
Posted by Tom Paton on 11-Sep-2018 10:04:53
Scripts have been used in call centres for decades now, for very good reason.

Monash Uni Run For Refugees Smashes Fundraising Goal - Sponsored By contactSPACE
Posted by Tom Paton on 09-Aug-2018 15:34:15
 We were incredibly proud to sponsor Monash University's recent Run For Refugees! The event, which is organised by ...

5 Reasons Why CallGuidesĀ® Will Enrich Your Conversations Over Scripts
Posted by Harrison Deck on 15-Mar-2018 09:27:25
 

Top 5 ways to increase sales in 2018
Posted by Nick Tratsellas on 08-Feb-2018 11:27:15
   

How to enable Inside Sales Teams to become more successful
Posted by Nick Tratsellas on 23-Jan-2018 11:28:16
In part 1 of our short series about inside sales teams, we highlighted the benefits of deploying inside sales teams, in ...

 

Hey There!

Welcome to the contactSPACE blog!

Here we'll share the latest & greatest contact centre industry news, tips and tricks, and advice to help you get the most out of your inbound/outbound contact team.

Keen to learn more?

Subscribe to get new posts delivered weekly to your inbox.

Subscribe to Blog

Or, get an obligation free demo to find out what contactSPACE has to offer.

Make yourself heard

Get a personalised demonstration, and we'll show you how contactSPACE enables your team to achieve better business outcomes.

final-demo-background-hill-min

Have better conversations - and more of them

contactSPACE enables your team to contact the right person at the right time, managing the entire user workflow - allowing for incredible conversations at scale.

Get a free demo