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contactSPACE enables your team to contact the right person at the right time, managing the entire user workflow - allowing for incredible conversations at scale.

Blog
Call Centre Recruitment Tips & Tricks - Get The Perfect Agents
Posted by Tom Paton on 18-Mar-2019 13:51:33
Finding the right people for your call centre can prove daunting, especially if you've just been tasked with hiring ...

Call Centre Occupancy Rate & Excel Formula | Occupancy Explained
Posted by Tom Paton on 11-Feb-2019 15:26:48
Occupancy is an incredibly important contact centre metric. Dead time, when agents aren't making, previewing, or ...

11 Examples Of Customer Experience Strategy Best Practice
Posted by Tom Paton on 17-Jan-2019 13:34:58
It's all well and good to want to have an awesome customer experience (CX). But as you've probably realised by now, ...

14 Essential Call Centre Skills For Agents - What To Look For
Posted by Tom Paton on 17-Jan-2019 12:25:33
What makes a perfect contact centre agent?

Outbound Marketing: 5 Secrets/Strategies To Maximise ROI
Posted by Tom Paton on 14-Jan-2019 16:46:07
Outbound marketing has had its name dragged through the mud for quite a while now. HubSpot has stated that marketers ...

Call Centre Training Guide: Tips & Techniques To Get The Best Results
Posted by Tom Paton on 14-Jan-2019 15:56:44
Being an effective trainer is probably the closest thing you can have to a superpower as a contact centre manager.

Virtual Call Centres: Pros & Cons & How To Achieve Awesome Results
Posted by Tom Paton on 10-Dec-2018 12:33:27
COVID-19 UPDATE Many call ceentres are now transitioning to a work-from-home model as a matter of urgency in light of ...

Do Not Call Register: Everything You Need To Know As A Consumer
Posted by Tom Paton on 08-Nov-2018 14:53:50
Unsolicited telemarketing can get real annoying, real fast. If your number happens to end up on one of those ...

5 Skills-Based Routing Secrets - Call Allocation Explained
Posted by Tom Paton on 05-Nov-2018 16:06:14
Assigning the perfect agent to each and every call. Sounds great right?

17 Call Centre Best Practices: Training, Benchmarking, Efficiency
Posted by Tom Paton on 22-Oct-2018 11:20:22
Looking for the latest and greatest contact centre trends you can use to improve interaction quality and increase ...

 

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