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Have better conversations - and more of them

contactSPACE enables your team to contact the right person at the right time, managing the entire user workflow - allowing for incredible conversations at scale.

Blog
Do Not Call Register: Everything You Need To Know As A Consumer
Posted by Tom Paton on 08-Nov-2018 14:53:50
Unsolicited telemarketing can get real annoying, real fast. If your number happens to end up on one of those ...

5 Skills-Based Routing Secrets - Call Allocation Explained
Posted by Tom Paton on 05-Nov-2018 16:06:14
Assigning the perfect agent to each and every call. Sounds great right?

17 Call Centre Best Practices: Training, Benchmarking, Efficiency
Posted by Tom Paton on 22-Oct-2018 11:20:22
Looking for the latest and greatest contact centre trends you can use to improve interaction quality and increase ...

contactSPACE @ CCiNZ 2018 - Proud Sponsor Of The Team Leader Of The Year Award!
Posted by Tom Paton on 02-Oct-2018 13:00:00
Harrison and Patrick had a blast at the recent Contact Centre Institute of New Zealand (CCiNZ) conference in Auckland!

Call Centre Games: 14 Ideas To Boost Contact Centre Productivity
Posted by Tom Paton on 18-Sep-2018 13:34:06
It's not all about the tech. Sometimes, to really boost agent productivity, you've got to make things interesting, and ...

27 Awesome Call Centre Metrics | Industry Standard KPIs
Posted by Tom Paton on 13-Sep-2018 17:28:42
Measuring thousands of metrics is all well and good. But what's the best way to use them to analyse your call centre ...

Call Centre Scripting Best Practice: Is There A Better Way?
Posted by Tom Paton on 11-Sep-2018 10:04:53
Scripts have been used in call centres for decades now, for very good reason.

Monash Uni Run For Refugees Smashes Fundraising Goal - Sponsored By contactSPACE
Posted by Tom Paton on 09-Aug-2018 15:34:15
 We were incredibly proud to sponsor Monash University's recent Run For Refugees! The event, which is organised by ...

 

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Have better conversations - and more of them

contactSPACE enables your team to contact the right person at the right time, managing the entire user workflow - allowing for incredible conversations at scale.

Get a free demo