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Have better conversations - and more of them

contactSPACE enables your team to contact the right person at the right time, managing the entire user workflow - allowing for incredible conversations at scale.

Blog

Tom Paton

Recent Posts

How To Manage Call Centre Acoustics | Reduce Background Noise
Posted by Tom Paton on 24-Jan-2020 16:16:45
Are your agents struggling to overcome background noise in your call centre?

Telefundraising on a mobile phone.
3 Best Fundraising Scripts (Examples For Cold Calls)
Posted by Tom Paton on 02-Dec-2019 13:03:47
Currently building a script for your telephone fundraising campaign? No matter whether you're raising money for a ...

dashboard-extended-min
Call Centre Dashboards | Best Practice For Real-Time Analytics
Posted by Tom Paton on 25-Oct-2019 11:01:45
By this point in your contact centre career, you probably know what dashboards are, and how to use them.

raisers-edge-logo-min-1
contactSPACE Joins Blackbaud Partner Network as a Technology Partner
Posted by Tom Paton on 12-Aug-2019 08:46:29
Sydney, NSW (2nd July 2019 ) - contactSPACE, a cloud contact centre software provider, today announced that it has ...

Business process improvement in action.
Call Centre Process Improvement - Strategies/Ideas To Lift Efficiency
Posted by Tom Paton on 27-May-2019 14:44:40
Doing the same things you're already doing - but more efficiently. Sounds easy, right?

Person holding charitable donations.
Not For Profit Marketing: Examples And Ideas To Build Your Brand
Posted by Tom Paton on 18-Mar-2019 14:45:46
For-profit organisations are reaping the rewards of inbound and outbound marketing. So how can you do the same as a ...

man-with-a-fantastic-attitude
Call Centre Recruitment Tips & Tricks - Get The Perfect Agents
Posted by Tom Paton on 18-Mar-2019 13:51:33
Finding the right people for your call centre can prove daunting, especially if you've just been tasked with hiring ...

Agents working in a call centre.
Call Centre Occupancy Rate & Excel Formula | Occupancy Explained
Posted by Tom Paton on 11-Feb-2019 15:26:48
Occupancy is an incredibly important contact centre metric. Dead time, when agents aren't making, previewing, or ...

A very happy customer.
11 Examples Of Customer Experience Strategy Best Practice
Posted by Tom Paton on 17-Jan-2019 13:34:58
It's all well and good to want to have an awesome customer experience (CX). But as you've probably realised by now, ...

Diagram showing key things a call centre agent must memorise.
14 Essential Call Centre Skills For Agents - What To Look For
Posted by Tom Paton on 17-Jan-2019 12:25:33
What makes a perfect contact centre agent?

 

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