contactSPACE Blog - Contact Centre Tips, Tricks, and Industry News

Tom Paton

Recent Posts

Not For Profit Marketing: Examples And Ideas To Build Your Brand

Posted by Tom Paton on 18-Mar-2019 14:45:46

For-profit organisations are reaping the rewards of inbound and outbound marketing. So how can you do the same as a ...

Call Centre Recruitment Tips & Tricks - Get The Perfect Agents

Posted by Tom Paton on 18-Mar-2019 13:51:33

Finding the right people for your call centre can prove daunting, especially if you've just been tasked with hiring ...

Call Centre Occupancy Rate & Excel Formula | Occupancy Explained

Posted by Tom Paton on 11-Feb-2019 15:26:48

Occupancy is an incredibly important contact centre metric. Dead time, when agents aren't making, previewing, or ...

11 Examples Of Customer Experience Strategy Best Practice

Posted by Tom Paton on 17-Jan-2019 13:34:58

It's all well and good to want to have an awesome customer experience (CX). But as you've probably realised by now, ...

Diagram showing key things a call centre agent must memorise.

14 Essential Call Centre Skills For Agents - What To Look For

Posted by Tom Paton on 17-Jan-2019 12:25:33

What makes a perfect contact centre agent?

Secrets To Outbound Marketing: 5 Tactics/Strategies To Maximise ROI

Posted by Tom Paton on 14-Jan-2019 16:46:07

Outbound marketing has had its name dragged through the mud for quite a while now. HubSpot has stated that marketers ...

Call Centre Training Guide: Tips & Techniques To Get The Best Results

Posted by Tom Paton on 14-Jan-2019 15:56:44

Being an effective trainer is probably the closest thing you can have to a superpower as a contact centre manager.

Virtual Call Centres: Pros & Cons & How To Achieve Awesome Results

Posted by Tom Paton on 10-Dec-2018 12:33:27

Ever considered using remote agents?

Do Not Call Register: Everything You Need To Know As A Consumer

Posted by Tom Paton on 08-Nov-2018 14:53:50

Unsolicited telemarketing can get real annoying, real fast. If your number happens to end up on one of those ...

Woman receiving a phone call on an iPhone.

5 Skills-Based Routing Secrets - Call Allocation Explained

Posted by Tom Paton on 05-Nov-2018 16:06:14

Assigning the perfect agent to each and every call. Sounds great right?

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Tom Paton

Recent Posts

Not For Profit Marketing: Examples And Ideas To Build Your Brand

Call Centre Recruitment Tips & Tricks - Get The Perfect Agents

Call Centre Occupancy Rate & Excel Formula | Occupancy Explained

11 Examples Of Customer Experience Strategy Best Practice

14 Essential Call Centre Skills For Agents - What To Look For

Secrets To Outbound Marketing: 5 Tactics/Strategies To Maximise ROI

Call Centre Training Guide: Tips & Techniques To Get The Best Results

Virtual Call Centres: Pros & Cons & How To Achieve Awesome Results

Do Not Call Register: Everything You Need To Know As A Consumer

5 Skills-Based Routing Secrets - Call Allocation Explained

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