Tom Paton, Author at contactSPACE

7 Phonathon Best Practices | Tips To Lift Fundraising Results

on 25-Oct-2021 23:51:22

A successful phonathon can be an incredibly powerful way to raise funds for your university, and improve alumni engagement. Phonathons empower universities to do more social good, such as through…

Call Centre Reporting | Top Metrics And Analytics Best Practice

Tom Paton

on 30-Aug-2021 21:46:51

As a contact centre manager, reporting is one of the most important things to get right. However, it’s also one of the most difficult. In this guide, we’ve explained call…

How To Make Better Outbound Contact – With Twilio Flex/Amazon Connect

Tom Paton

on 01-Aug-2021 22:18:15

The contact center software landscape has seen an interesting trend unfold over the previous few years. Highly programmable solutions have taken the enterprise market by storm, with Twilio Flex and…

How To Handle Sales Objections | 7 Objection Handling Tactics

Tom Paton

on 14-Jun-2021 20:44:56

In sales, it can be easy to fall into the trap of focusing too hard on closing the deal, rather than anticipating potential objections. A failure to prepare for sales…

News: US Supreme Court Clarifies Auto Dialer Definition Under TCPA

Tom Paton

on 16-May-2021 22:18:33

Note: the following information is not legal advice and is general in nature. On April 1 2021, the US Supreme Court ruled on Facebook, Inc. v. Duguid, a case brought…

7 Call Centre Technology Trends You Need To Know (2021)

Tom Paton

on 17-Mar-2021 19:25:41

Contact centre technology never stops evolving. In the past decade in particular, the rate of technological change has accelerated – especially as call centres begin to take advantage of artificial…

Woman making a credit card payment over the phone.

Call Centre PCI Compliance: Explained | How To Get Compliant

Tom Paton

on 24-Jan-2021 21:49:14

As a contact centre manager, you’re probably well aware of the importance of being PCI compliant. PCI compliance is no longer a nice to have – it’s a basic requirement…

Call Centre Forecasting: Explained | How To Predict Staff Needs

Tom Paton

on 14-Nov-2020 00:45:57

Forecasting is one of the most important parts of your job as a call centre manager. However, it’s also one of the most difficult things to get right. Often, there…

10 Tips To Improve Outbound Sales Performance (B2B & B2C)

Tom Paton

on 09-Nov-2020 00:06:06

To make your offer stand out from the crowd, you need to go above and beyond the status quo with your selling efforts. COVID-19 has made the sales environment more…

How To Solve 5 Common Inbound Call Centre Issues

Tom Paton

on 27-Jul-2020 19:28:18

The truth is, despite the rising popularity of social media support and online ticketing platforms, customers still like to pick up the phone to reach your customer service team. (more…)

Blog

7 Phonathon Best Practices | Tips To Lift Fundraising Results

Call Centre Reporting | Top Metrics And Analytics Best Practice

How To Make Better Outbound Contact – With Twilio Flex/Amazon Connect

How To Handle Sales Objections | 7 Objection Handling Tactics

News: US Supreme Court Clarifies Auto Dialer Definition Under TCPA

7 Call Centre Technology Trends You Need To Know (2021)

Call Centre PCI Compliance: Explained | How To Get Compliant

Call Centre Forecasting: Explained | How To Predict Staff Needs

10 Tips To Improve Outbound Sales Performance (B2B & B2C)

How To Solve 5 Common Inbound Call Centre Issues

Hey There!

Keen to learn more?

CONTACT

QUICKLINKS

Blog

Hey There!

Posts by Topic

Keen to learn more?

CONTACT

QUICKLINKS

Get a quick, obligation-free demo

Subscribe to our blog

GET THE LATEST UPDATES