contactSPACE Blog - Contact Centre Tips, Tricks, and Industry News

Tom Paton

Recent Posts

Call Centre Dashboards | Best Practice For Real-Time Analytics

Posted by Tom Paton on 25-Oct-2019 11:01:45

By this point in your contact centre career, you probably know what dashboards are, and how to use them.

contactSPACE Joins Blackbaud Partner Network as a Technology Partner

Posted by Tom Paton on 12-Aug-2019 08:46:29

Sydney, NSW (2nd July 2019 ) - contactSPACE, a cloud contact centre software provider, today announced that it has ...

Call Centre Process Improvement - Strategies/Ideas To Lift Efficiency

Posted by Tom Paton on 27-May-2019 14:44:40

Doing the same things you're already doing - but more efficiently. Sounds easy, right?

Not For Profit Marketing: Examples And Ideas To Build Your Brand

Posted by Tom Paton on 18-Mar-2019 14:45:46

For-profit organisations are reaping the rewards of inbound and outbound marketing. So how can you do the same as a ...

Call Centre Recruitment Tips & Tricks - Get The Perfect Agents

Posted by Tom Paton on 18-Mar-2019 13:51:33

Finding the right people for your call centre can prove daunting, especially if you've just been tasked with hiring ...

Call Centre Occupancy Rate & Excel Formula | Occupancy Explained

Posted by Tom Paton on 11-Feb-2019 15:26:48

Occupancy is an incredibly important contact centre metric. Dead time, when agents aren't making, previewing, or ...

11 Examples Of Customer Experience Strategy Best Practice

Posted by Tom Paton on 17-Jan-2019 13:34:58

It's all well and good to want to have an awesome customer experience (CX). But as you've probably realised by now, ...

Diagram showing key things a call centre agent must memorise.

14 Essential Call Centre Skills For Agents - What To Look For

Posted by Tom Paton on 17-Jan-2019 12:25:33

What makes a perfect contact centre agent?

Outbound Marketing: 5 Secrets/Strategies To Maximise ROI

Posted by Tom Paton on 14-Jan-2019 16:46:07

Outbound marketing has had its name dragged through the mud for quite a while now. HubSpot has stated that marketers ...

Call Centre Training Guide: Tips & Techniques To Get The Best Results

Posted by Tom Paton on 14-Jan-2019 15:56:44

Being an effective trainer is probably the closest thing you can have to a superpower as a contact centre manager.

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Tom Paton

Recent Posts

Call Centre Dashboards | Best Practice For Real-Time Analytics

contactSPACE Joins Blackbaud Partner Network as a Technology Partner

Call Centre Process Improvement - Strategies/Ideas To Lift Efficiency

Not For Profit Marketing: Examples And Ideas To Build Your Brand

Call Centre Recruitment Tips & Tricks - Get The Perfect Agents

Call Centre Occupancy Rate & Excel Formula | Occupancy Explained

11 Examples Of Customer Experience Strategy Best Practice

14 Essential Call Centre Skills For Agents - What To Look For

Outbound Marketing: 5 Secrets/Strategies To Maximise ROI

Call Centre Training Guide: Tips & Techniques To Get The Best Results

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