Best Practice Archives - contactSPACE

7 Call Centre Technology Trends You Need To Know (2021)

on 17-Mar-2021 19:25:41

Contact centre technology never stops evolving. In the past decade in particular, the rate of technological change has accelerated – especially as call centres begin to take advantage of artificial…

Woman making a credit card payment over the phone.

Call Centre PCI Compliance: Explained | How To Get Compliant

Tom Paton

on 24-Jan-2021 21:49:14

As a contact centre manager, you’re probably well aware of the importance of being PCI compliant. PCI compliance is no longer a nice to have – it’s a basic requirement…

10 Tips To Improve Outbound Sales Performance (B2B & B2C)

Tom Paton

on 09-Nov-2020 00:06:06

To make your offer stand out from the crowd, you need to go above and beyond the status quo with your selling efforts. COVID-19 has made the sales environment more…

Call Centre Forecasting: Explained | How To Predict Staff Needs

Tom Paton

on 14-Sep-2020 00:45:57

Forecasting is one of the most important parts of your job as a call centre manager. However, it’s also one of the most difficult things to get right. Often, there…

How To Solve 5 Common Inbound Call Centre Issues

Tom Paton

on 27-Jul-2020 19:28:18

The truth is, despite the rising popularity of social media support and online ticketing platforms, customers still like to pick up the phone to reach your customer service team. (more…)

5 Cognitive Psychology Hacks For A Winning Call Centre Script

Estelle Liotard

on 10-Mar-2020 07:48:40

Whether you’re calling fresh records for the first time, or attempting to re-engage previous customers, writing scripts for your team to call off is always a difficult task. (more…)

University Fundraising Strategy – 11 Best Practice Examples

Tom Paton

on 10-Mar-2020 06:27:19

If you lead an alumni engagement team for a college or university, one of your main responsibilities is probably raising money to help support the institution. (more…)

How To Manage Call Centre Acoustics | Reduce Background Noise

Tom Paton

on 24-Jan-2020 10:16:45

Are your agents struggling to overcome background noise in your call centre? (more…)

3 Best Fundraising Scripts (Examples For Cold Calls)

Tom Paton

on 02-Dec-2019 07:03:47

Currently building a script for your telephone fundraising campaign? No matter whether you’re raising money for a charity, a community organisation, or a college/university, having the right messaging is absolutely…

Call Centre Dashboards | Best Practice For Real-Time Analytics

Tom Paton

on 25-Oct-2019 03:40:58

By this point in your contact centre career, you probably know what dashboards are, and how to use them. In fact, you probably spend a good portion of your day…

Blog

7 Call Centre Technology Trends You Need To Know (2021)

Call Centre PCI Compliance: Explained | How To Get Compliant

10 Tips To Improve Outbound Sales Performance (B2B & B2C)

Call Centre Forecasting: Explained | How To Predict Staff Needs

How To Solve 5 Common Inbound Call Centre Issues

5 Cognitive Psychology Hacks For A Winning Call Centre Script

University Fundraising Strategy – 11 Best Practice Examples

How To Manage Call Centre Acoustics | Reduce Background Noise

3 Best Fundraising Scripts (Examples For Cold Calls)

Call Centre Dashboards | Best Practice For Real-Time Analytics

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