Forecasting is one of the most important parts of your job as a call centre manager. However, it’s also one of the most difficult things to get right. Often, there…
The truth is, despite the rising popularity of social media support and online ticketing platforms, customers still like to pick up the phone to reach your customer service team. (more…)
Whether you’re calling fresh records for the first time, or attempting to re-engage previous customers, writing scripts for your team to call off is always a difficult task. (more…)
If you lead an alumni engagement team for a college or university, one of your main responsibilities is probably raising money to help support the institution. (more…)
Are your agents struggling to overcome background noise in your call centre? (more…)
Currently building a script for your telephone fundraising campaign? No matter whether you’re raising money for a charity, a community organisation, or a college/university, having the right messaging is absolutely…
By this point in your contact centre career, you probably know what dashboards are, and how to use them. In fact, you probably spend a good portion of your day…
Doing the same things you’re already doing – but more efficiently. Sounds easy, right? (more…)
For-profit organisations are reaping the rewards of inbound and outbound marketing. So how can you do the same as a not-for-profit? (more…)
Finding the right people for your call centre can prove daunting, especially if you’ve just been tasked with hiring replacements on short notice. (more…)
Welcome to the contactSPACE blog!
Here we’ll share the latest & greatest contact centre industry news, tips and tricks, and advice to help you improve your team’s performance.