What makes a perfect contact centre agent? (more…)
Outbound marketinghas had its name dragged through the mud for quite a while now. HubSpot has stated that marketers should spend as little as 10% of their time on outbound…
Being an effective trainer is probably the closest thing you can have to a superpower as a contact centre manager. (more…)
COVID-19 UPDATE Many call centres are now transitioning to a work-from-home model as a matter of urgency in light of the Coronavirus crisis. Here at contactSPACE, we’ve helped a number…
Assigning the perfect agent to each and every call. Sounds great right? (more…)
Looking for the latest and greatest contact centre trends you can use to improve interaction quality and increase overall productivity? (more…)
It’s not all about the tech. Sometimes, to really boost agent productivity, you’ve got to make things interesting, and get them engaging with each other on a regular basis. (more…)
Measuring thousands of metrics is all well and good. But what’s the best way to use them to analyse your call centre performance? (more…)
Scripts have been used in call centres for decades now, for very good reason. (more…)
Welcome to the contactSPACE blog!
Here we’ll share the latest & greatest contact centre industry news, tips and tricks, and advice to help you improve your team’s performance.