When processing payments from your customers in a call centre environment, there are a few key elements to consider:
pcipayspace is our cutting-edge payment processing solution. It enables you to get on with what's important - taking payments efficiently, maximising your conversion rates, and minimising IVR abandonment.
Never have to worry about PCI compliance again.
pcipayspace manages compliance for you, eliminating the red tape that's preventing you from achieving the best-possible results.
The solution is tier-1 certified PCI-DSS compliant - customer information is protected as card details are transferred. At the same time, the call recording is maintained, ensuring you have a complete record of the transaction for future reference.
Guide customers through the payment process with the help of an agent, or automate the process using IVR to collect payments more efficiently.
You have complete control - edit user roles, call flow logic, and payment protocols from the comfort of the admin dashboard.
pcipayspace is also compatible with contact centre software other than contactSPACE - you have the freedom to build your perfect solution.
Collect payments with minimal delay. Transactions are instantly submitted to the Australian banking network, ensuring lightning-fast confirmation.
If the customer makes a mistake as they input their details, agents can restart the process with the click of a button, and the IVR is also easy for the caller to reset.
Monitor and improve performance through our comprehensive reporting module. Keep on top of payments in real-time, or produce your own customised reports to monitor the metrics that matter to you.
Developing insights is easy - whether you're looking to assess agent/campaign-specific results or monitor overall performance, pcipayspace has all the answers.
For telemarketing and telefundraising purposes, pcipayspace enables your agents to guide the customer through the payment process, resulting in a seamless transaction and better customer experience. Here's how agent-assisted payments work:
In addition, the contactSPACE software suite has an incredibly versatile IVR functionality which can be used to take payments, as well as route different customer enquiries.
You have complete control over your IVR logic and call flows. contactSPACE also provides a professional voiceover, to create a sleek payment process and minimise your abandonment rate.
The pay-by-phone IVR solution accepts all major credit/debit cards including VISA, MasterCard, AMEX and Diners Club. Payments are instantly submitted to the Australian banking network for processing, enabling real-time authorisation using our super-secure payment processing engine.