Twilio Solutions
Make outbound contact using the Twilio platform
Right contact, right channel, right moment
contactSPACE helps mid-to-large sized contact centers make smarter outbound contact, improving engagement and sales performance
Plug sales funnel leakage
Sam is at risk of leaking from your sales funnel, so get in touch to keep him engaged
Use customers’ preferred channels
Sally doesn’t tend to engage with email, so send her a text message instead
Make contact when and how it makes sense
Steve is busy at work from 9-5, so call him during his lunch break
Data Orchestration
Easily set-up, manage, and optimize your campaigns
Compliance Control
Ensure compliance with all rules and regulations that affect your business
Auto Dialers
Improve efficiency with preview, progressive, and predictive dialing modes
AI Agents
Make fully automated outbound contact, using AI agents
Intelligent Outbound
Design intelligent contact strategies that help you achieve better results on outbound campaigns
Reach more people
Use strategies like CLID rotation and call-time optimization to improve contact rates
Spend more time talking
Quickly ditch disconnected numbers, and allocate your dial attempts towards those most likely to pick up the phone
Prioritize your best records
Create custom prioritization logic to reach and nurture your most important contacts, at any given moment
Customer success
Financial Services – Twilio Outbound
“It really feels like it’s a partnership… the contactSPACE team really wanted to know what we did, and what we wanted to achieve.”
– CTO
Fundraising – Amazon Connect Outbound
“contactSPACE helped us to significantly reduce the cost and complexity involved in reaching the point where we could make outbound contact using Amazon Connect.”
– Head of Client & Technology Services
Contact Center Outsourcer – Full Stack Outbound
“Without contactSPACE, we wouldn’t be where we are today, most definitely, and we wouldn’t have been able to grow so quickly…”
– Operations Manager
Go live faster
Save time and money building the perfect solution for your team, no matter the business goals you’re trying to achieve
Ready-made plugins
Use our native, ultra-configurable plugins for solutions like Twilio and Amazon Connect
Comprehensive API
Use contactSPACE APIs to easily build a custom integration with any communications solution
Full stack
Instantly deploy a complete outbound & inbound contact center solution, with contactSPACE full stack
Professional services
Use our team’s expertise to help build your perfect outbound-enabled contact center solution, and go live more quickly
Partners
contactSPACE is a proud partner of Twilio and Amazon Web Services, with extensive experience building solutions using both communications platforms
Other solutions
contactSPACE is solution-agnostic, and can easily be integrated with any other contact center or CPaaS platform