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Disruptively Effortless

More conversations, better outcomes, less effort.

Delivering outstanding cloud contact centre software with a focus on business growth
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Connect with more people and improve every interaction

Effortlessly increase your team's productivity by leveraging the world's easiest-to-use cloud contact centre software solution.

contactSPACE is a multichannel customer engagement suite that features AI-assisted agent workflow, a range of advanced diallers & call routing abilities combined with live analytics, quality assurance, voice transcription and an extensive, data-driven API.

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Build

  • Build wizard-driven campaigns in less than 30 minutes.
  • Integrate to your CRM via the contactSPACE API or leverage our Salesforce, Infusionsoft, HubSpot CRM, SugarCRM or Zoho Integrations.
  • Create inspiring interfaces that guide and coach your team through each conversation.
  • Configure your dialling preferences for the most effective and productive results.
  • Create IVRs, Call Queues, Voicemail boxes, Livechat or Email queues in minutes
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Contact

  • On-board new team members in just minutes with no installation required. All you need is a PC, an internet connection and a headset. 
  • Beautifully intuitive interfaces, engineered through a process of human-centred design
  • Easy to use interface records all agent activity including logins, communications and pauses, ensuring you can provide support and reward oustanding performance.
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Measure

  • Empower your teams by giving them the ability to monitor both Individual and group performance against their KPIs with real-time graphical dashboards.
  • Use configurable reports to drill into your results and understand how to improve performance.
  • Quickly respond to quality issues with the help of our activity metrics.
  • Design your own wallboards and dashboards with our Dashboard Designer.
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“Without contactSPACE, we wouldn’t be where we are today, most definitely, and we wouldn’t have been able to grow so quickly. We wouldn't be able to service our customers at the same level. We wouldn't have been able to track and report at the same level".
 – Johnny Jusic, Managing Director - ASTIA
 

contactSPACE Solutions

contactSPACE offers a variety of features and modules to accommodate the needs of any contact centre or inside sales team.

Effortlessly improve every interaction and enjoy more successful outcomes.
 
Smart diallers.

Smart Diallers

Achieve more sales by making more contacts per day with our advanced diallers.
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Advanced inbound

Advanced  (CX) Delivery

Shape your Customer Experience (CX) with ease. Create IVRs, call queues and leverage CallGuides® to effortlessly handle any enquiry.
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Performance dashboards.

Dashboards

Maximise team performance by leveraging real-time KPI dashboards.
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Omnichannel communication.

omniChannel

Communicate through your customers' preferred channel - voice, live chat, email or SMS.

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PCI compliance.

PCI Payments

Protect customer privacy and ensure PCI compliance whilst maintaining agent support and recording throughout the payment process.
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Custom CallGuides®.

CallGuides

Get your team "on message" with tailored CallGuides® to ensure successful conversations.
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Want more info? Download our brochure!

 

Contact

Suite 904, Level 9
1 Chandos Street
St Leonards NSW 2065
AUSTRALIA
Call us: 1300 360 533
Email: info@contactspace.com

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