5 Skills-Based Routing Secrets – Call Allocation Explained
Assigning the perfect agent to each and every call. Sounds great right? (more…)
17 Call Centre Best Practices: Training, Benchmarking, Efficiency
Looking for the latest and greatest contact centre trends you can use to improve interaction quality and increase overall productivity? (more…)
contactSPACE @ CCiNZ 2018 – Proud Sponsor Of The Team Leader Of The Year Award!
Harrison and Patrick had a blast at the recent Contact Centre Institute of New Zealand (CCiNZ) conference in Auckland! (more…)
Call Centre Games: 14 Ideas To Boost Contact Centre Productivity
It’s not all about the tech. Sometimes, to really boost agent productivity, you’ve got to make things interesting, and get them engaging with each other on a regular basis. (more…)
27 Awesome Call Centre Metrics | Industry Standard KPIs
Measuring thousands of metrics is all well and good. But what’s the best way to use them to analyse your call centre performance? (more…)
Call Centre Scripting Best Practice: Is There A Better Way?
Scripts have been used in call centres for decades now, for very good reason. (more…)
Monash Uni Run For Refugees Smashes Fundraising Goal – Sponsored By contactSPACE
We were incredibly proud to sponsor Monash University’s recent Run For Refugees! The event, which is organised by students, raises money to help cover the cost of an asylum seeker’s…
5 Reasons Why CallGuides® Will Enrich Your Conversations Over Scripts
I don’t think I’m alone here. (more…)
How to enable Inside Sales Teams to become more successful
In part 1 of our short series about inside sales teams, we highlighted the benefits of deploying inside sales teams, in lieu of field sales. Having recognised the cost benefits,…