contactSPACE Blog

Virtual Call Centres: Pros & Cons & How To Achieve Awesome Results

on 10-Dec-2018 06:33:27

COVID-19 UPDATE Many call centres are now transitioning to a work-from-home model as a matter of urgency in light of the Coronavirus crisis. Here at contactSPACE, we’ve helped a number…

Do Not Call Register: Everything You Need To Know As A Consumer

Tom Paton

on 08-Nov-2018 08:53:50

Unsolicited telemarketing can get real annoying, real fast. If your number happens to end up on one of those widely-distributed lists that these organisations use, you could be in for…

5 Skills-Based Routing Secrets – Call Allocation Explained

Tom Paton

on 05-Nov-2018 10:06:14

Assigning the perfect agent to each and every call. Sounds great right? (more…)

17 Call Centre Best Practices: Training, Benchmarking, Efficiency

Tom Paton

on 22-Oct-2018 05:20:22

Looking for the latest and greatest contact centre trends you can use to improve interaction quality and increase overall productivity? (more…)

contactSPACE @ CCiNZ 2018 – Proud Sponsor Of The Team Leader Of The Year Award!

Tom Paton

on 02-Oct-2018 08:00:00

Harrison and Patrick had a blast at the recent Contact Centre Institute of New Zealand (CCiNZ) conference in Auckland! (more…)

Call Centre Games: 14 Ideas To Boost Contact Centre Productivity

Tom Paton

on 18-Sep-2018 08:34:06

It’s not all about the tech. Sometimes, to really boost agent productivity, you’ve got to make things interesting, and get them engaging with each other on a regular basis. (more…)

27 Awesome Call Centre Metrics | Industry Standard KPIs

Tom Paton

on 13-Sep-2018 12:28:42

Measuring thousands of metrics is all well and good. But what’s the best way to use them to analyse your call centre performance? (more…)

Call Centre Scripting Best Practice: Is There A Better Way?

Tom Paton

on 11-Sep-2018 05:04:53

Scripts have been used in call centres for decades now, for very good reason. (more…)

Monash Uni Run For Refugees Smashes Fundraising Goal – Sponsored By contactSPACE

Tom Paton

on 09-Aug-2018 10:34:15

We were incredibly proud to sponsor Monash University’s recent Run For Refugees! The event, which is organised by students, raises money to help cover the cost of an asylum seeker’s…

Top 5 ways to increase sales in 2018

Nick Tratsellas

on 08-Feb-2018 05:27:15

(more…)

Blog

Virtual Call Centres: Pros & Cons & How To Achieve Awesome Results

Do Not Call Register: Everything You Need To Know As A Consumer

5 Skills-Based Routing Secrets – Call Allocation Explained

17 Call Centre Best Practices: Training, Benchmarking, Efficiency

contactSPACE @ CCiNZ 2018 – Proud Sponsor Of The Team Leader Of The Year Award!

Call Centre Games: 14 Ideas To Boost Contact Centre Productivity

27 Awesome Call Centre Metrics | Industry Standard KPIs

Call Centre Scripting Best Practice: Is There A Better Way?

Monash Uni Run For Refugees Smashes Fundraising Goal – Sponsored By contactSPACE

Top 5 ways to increase sales in 2018

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