Finding the right people for your call centre can prove daunting, especially if you’ve just been tasked with hiring replacements on short notice. (more…)
Occupancy is an incredibly important contact centre metric. Dead time, when agents aren’t making, previewing, or wrapping calls, can get incredibly expensive. Minimising it can be one of the most…
It’s all well and good to want to have an awesome customer experience (CX). But as you’ve probably realised by now, you’ve got to actually have strategies in place which…
Outbound marketinghas had its name dragged through the mud for quite a while now. HubSpot has stated that marketers should spend as little as 10% of their time on outbound…
COVID-19 UPDATE Many call centres are now transitioning to a work-from-home model as a matter of urgency in light of the Coronavirus crisis. Here at contactSPACE, we’ve helped a number…
Unsolicited telemarketing can get real annoying, real fast. If your number happens to end up on one of those widely-distributed lists that these organisations use, you could be in for…