How To Manage Call Centre Acoustics | Reduce Background Noise
Are your agents struggling to overcome background noise in your call centre? (more…)
3 Best Fundraising Scripts (Examples For Cold Calls)
Currently building a script for your telephone fundraising campaign? No matter whether you’re raising money for a charity, a community organisation, or a college/university, having the right messaging is absolutely…
Call Centre Dashboards | Best Practice For Real-Time Analytics
By this point in your contact centre career, you probably know what dashboards are, and how to use them. In fact, you probably spend a good portion of your day…
contactSPACE Joins Blackbaud Partner Network as a Technology Partner
Sydney, NSW (2nd July 2019 ) – contactSPACE, a cloud contact centre software provider, today announced that it has joined the Blackbaud Partner Network as a Blackbaud Technology Partner. With…
Call Centre Process Improvement – Strategies/Ideas To Lift Efficiency
Doing the same things you’re already doing – but more efficiently. Sounds easy, right? (more…)
Not For Profit Marketing: Examples And Ideas To Build Your Brand
For-profit organisations are reaping the rewards of inbound and outbound marketing. So how can you do the same as a not-for-profit? (more…)
Call Centre Recruitment Tips & Tricks – Get The Perfect Agents
Finding the right people for your call centre can prove daunting, especially if you’ve just been tasked with hiring replacements on short notice. (more…)
Call Centre Occupancy Rate & Excel Formula | Occupancy Explained
Occupancy is an incredibly important contact centre metric. Dead time, when agents aren’t making, previewing, or wrapping calls, can get incredibly expensive. Minimising it can be one of the most…
11 Examples Of Customer Experience Strategy Best Practice
It’s all well and good to want to have an awesome customer experience (CX). But as you’ve probably realised by now, you’ve got to actually have strategies in place which…