Cost of Failure, Cost of Success
Contact centre managers and inside sales teams are constantly chasing efficiency and productivity gains, and often the holy grail of calling strategy is being able to determine the optimum time to call…
Fundraising for Charities
Many charities are not able to gain sufficient funding from government or business to support their overheads. Fundraising for Charities is a necessity and one that isn’t as easy as…
contactSPACE Integration with Salesforce a power combination
Competition today is more challenging than ever, the world is becoming a smaller place and previous barriers to entry into new markets are being removed with free trade agreements, cloud…
The fight against Card Not Present fraud
According to the Australian Payments Clearing Association’s report on Australian Payments Fraud 2016 over 80% of all payment fraud was through Card Not Present Fraud Transactions (CNP). This represents over…
The Power of Three
Two key customer relationship management trends of 2016 are the adoption of marketing automation, and mapping omnichannel customer experiences to one source of truth. (more…)
Can CallGuides® help with staff turnover?
Turnover in the Contact Centre Industry is a constant and ongoing challenge. With many team members being transient and young or the offering is complex and often candidates don’t finish the onboarding…