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Weight Watchers strengthens customer engagement with contactSPACE's Cloud Contact Solution

Posted by Harrison Deck on 07-Mar-2017 12:00:00
Harrison Deck
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Weight Watchers Australia and New Zealand announced a partnership with contactSPACE, the Cloud Contact Centre for Business, to unify its contact centre solutions across both countries. Weight Watchers provides both on-line and group coaching to ANZ and is a leading provider of Weight Loss & Healthy Lifestyle wellness programs across the region.

Weight Watchers undertook an extensive international search for the right solution. According to Belinda Dimovski, Director for Customer Experience at WW Australasia, the combination of contactSPACE’s best in class technology, and nuanced understanding of our customer-centric philosophy made contactSPACE the clear choice.

“Given the close ongoing relationship we have with our members, it’s crucial we can provide a tailored and supportive experience at every engagement’’ Dimovski explains. “contactSPACE took the time to understand our business, and demonstrated an impressive multi-channel solution and a willingness to work with us on evolving our Customer Experience’’.

contactSPACE is a cloud based contact centre solution that makes it easy to deploy and manage sales and service operations. It allows users to work from any location securely and provides businesses the tools to help drive high levels of efficiency, while ensuring that Customer Experience is maintained.

Through multi-channel communication and integration to Weight Watchers existing CRM, contactSPACE will produce significant efficiency gains and also serve Customer Service representatives a 360-degree view of their members’ engagement with the organisation – all to drive a better Customer Experience.

Paul Schiffner, Weight Watchers Managing Director and SVP Australasia, stated; ”Weight Watchers is a holistic lifestyle program, and as such we require a holistic view of our member interactions”. Schiffner added; ‘’As a highly capable, integrated contact management solution, contactSPACE’s offer is very compelling”.

David O’Leary, contactSPACE CEO said of the new partnership, “We love great brands! Weight Watchers is a fantastic brand which is highly focused on delivering a quality Customer Experience. At contactSPACE, we help companies achieve the highest level of experience by using our tools and thought leading methodologies to get brands closer to customers. The Weight Watchers/contactSPACE relationship ensures that Customer Experience remains a top priority into the future.”

For further information or to arrange an interview please contact: Harrison Deck Harrison.deck@contactspace.com 02 8880 3115


About Weight Watchers International, Inc.

Weight Watchers International, Inc. is the world’s leading commercial provider of weight management services, operating globally through a network of Company-owned and franchise operations. Weight Watchers holds more than 32,000 meetings each week where members receive group support and learn about healthy eating patterns, behavior modification and physical activity. Weight Watchers provides innovative, digital weight management products through its websites, mobile sites and apps. Weight Watchers is the leading provider of paid digital subscription weight management products in the world. In addition, Weight Watchers offers a wide range of products, publications and programs for those interested in weight loss and weight control.

About contactSPACE

contactSPACE is Australia’s Premier cloud contact centre solution for business. contactSPACE breaks the mould of traditional legacy platforms and cloud deployments, wrapping their solution around the business process so organisations can think less about the system and more about delivering more positive outcomes.

 

Topics: Industry News, contactSPACE Updates

 

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