Call Centre Scripting Best Practice: Is There A Better Way?
Scripts have been used in call centres for decades now, for very good reason. (more…)
Monash Uni Run For Refugees Smashes Fundraising Goal – Sponsored By contactSPACE
We were incredibly proud to sponsor Monash University’s recent Run For Refugees! The event, which is organised by students, raises money to help cover the cost of an asylum seeker’s…
How to enable Inside Sales Teams to become more successful
In part 1 of our short series about inside sales teams, we highlighted the benefits of deploying inside sales teams, in lieu of field sales. Having recognised the cost benefits,…
Why is Performance Measurement critical to better Customer Experience (CX)?
The importance of Customer Experience With the primary focus of many organisations being the delivery of an outstanding Customer Experience (CX), it’s critical that contact centres can manage performance and…
