Looking For An Evergiving Call Centre Alternative?

Evergiving allows you to dial given lists or segments of supporters.

With contactSPACE, you have the power to make intelligent, efficient contact.

• Get better results by prioritising different supporter segments on the fly, with contactSPACE scheduled target filters.
• Call supporters at a time of day when they’re more likely to answer the phone, with contactSPACE call-time optimisation. For example, after they finish work.
• Maximise pick-up rates by automatically rotating your CLIDs (the phone numbers you’re calling from).
• Stop wasting time calling supporters who won’t pick up, with contactSPACE dialler recall rules. Automatically remove dead numbers immediately, while still giving message banks a second or third attempt.
• Help improve efficiency with contactSPACE progressive dialling, and other productivity enhancement tools (such as auto-wrap).

Not-for-profits using contactSPACE have seen talk times of more than 70%. Meaning, for every hour a caller spends working, 42 minutes are spent in-conversation with a supporter.

The Evergiving interface allows callers to see details about the supporter they’re calling.

With contactSPACE, you can use CallGuides to build custom caller interfaces, complete with supporter details, interaction history, messaging frameworks, and intuitive buttons to record outcomes.

You have the power to build customised caller workflows for each type of call your team makes. Use our intuitive drag-and-drop editor to equip your callers to deliver effective, personalised messaging – on every single interaction.