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contactSPACE PCI PaySpace logo.
The world's first DTMF tone payment solution built by a cloud contact centre solution provider. Welcome to the new 'Gold' standard for payment by phone.
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What you need to know about PCI compliance

When processing payments from your customers through a call centre environment, there are a few key elements to consider:

  • Compliance - recordings often need to be paused to protect sensitive customer information. However, this can create issues with compliance and audit trails. If there's a break in the call recording when the payment is being made, the merchant has no evidence of what has occurred during the actual transaction.
  • Customer experience - if a customer is forwarded to an automated facility to process their payment and they experience issues, there's a risk that the customer may abandon the call, resulting in a lost sale. Ensuring the customer has support throughout the transaction makes for an easier experience, maximising the chances that they'll complete the payment.
  • Privacy - protecting your customers' payment details is paramount. Without adequate protection, you're at risk of being found non-compliant and massive reputation loss in case of a data breach. Therefore, it's important to have a payment processor that removes the opportunity for the customers' card details to be captured by the agent. We achieve this by eliminating specific visual information and audible tones whilst transacting the payment. 

Introducing... PCI PaySpace

PCI PaySpace is our cutting-edge payment processing solution.

Why use PCI PaySpace?

  • Real time credit checking ensures the payment is guaranteed.
  • Meets PCI DSS requirements for piece of mind. We take care of the red tape for you, taking the hassle out of PCI compliance.
  • Compatible with all contact centre technologies.
  • The caller and agent are connected for the entire call, improving the customer experience whilst ensuring confidential card holder data is kept private.
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How it works

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Download PCI PaySpace brochure

Keen to learn more about how we handle PCI-compliant payments here at contactSPACE?

Fill out the form below and we'll drop you a link to our full PCI PaySpace brochure.