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contactSPACE enables your team to contact the right person at the right time, managing the entire user workflow - allowing for incredible conversations at scale.
Service recovery systems are designed to "recover" dissatisfied customers who might otherwise go to your competitor. This White Paper examines why customers complain, what they are likely to do whilst they are disgruntled, and how contact centre technology is at the heart of customer retention strategy.
Some of the topics covered in the white paper include: