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Make yourself heard

Get a personalised demonstration, and we'll show you how contactSPACE enables your team to achieve better business outcomes.

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Have better conversations - and more of them

contactSPACE enables your team to contact the right person at the right time, managing the entire user workflow - allowing for incredible conversations at scale.

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WHITE PAPERS

 
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Customer service recovery. Is contact centre technology the real superhero?

Service recovery systems are designed to "recover" dissatisfied customers who might otherwise go to your competitor. This White Paper examines why customers complain, what they are likely to do whilst they are disgruntled, and how contact centre technology is at the heart of customer retention strategy. 

Some of the topics covered in the white paper include:

  • Recovery processes
  • The link between service quality and customer satisfaction
  • Contact centre technology & effective service recovery
  • Effective service recovery strategies
  • Customer complaints
  • Learning from recovery
  • Recommendations

Click here to access the White Paper

 


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Will Machine Learning cause the demise of contact centre managers? What are the implications of this emerging technology?

Click here to access the White Paper